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Department of Housing Durban Contact Details

Verified 27 September 2026Official source onlyIndependent directoryReport a wrong number

The Department of Housing in Durban is the KwaZulu-Natal Department of Human Settlements, and it has no single general line for Durban: call 031 336 5444 for First Home Finance, 031 319 3800 for title deeds, or 031 372 1800 for the Rental Housing Tribunal. The Durban office is in the Eagle Building, 353-363 Dr Pixley Ka Seme Street, while the department’s head office is in Pietermaritzburg on 033 392 6400.

This is the provincial department, not eThekwini Municipality’s Human Settlements unit and not the national department. For the main housing department page, see Department of Housing contact details.

Department of Housing Durban contact details at a glance

RouteDetails
First Home Finance (FLISP) help desk031 336 5444
First Home Finance (FLISP) emailflisp@kzndhs.gov.za
Title deeds help desk031 319 3800
Title deeds emailtitledeeds@kzndhs.gov.za
KZN Rental Housing Tribunal (Durban)031 372 1800
Rental Housing Tribunal emailinfo.rht@kzndhs.gov.za
Anti-fraud emailfraudhotline@kzndhs.gov.za
Anti-corruption hotline0800 701 701
Durban office addressEagle Building (Murchies Passage), 353-363 Dr Pixley Ka Seme Street, Durban 4001
Rental Housing Tribunal postalPrivate Bag X 54367, Durban 4000
Head office switchboard (Pietermaritzburg)033 392 6400

Official branch contact route

Pick the help desk that matches your query:

For anything else, the head office switchboard in Pietermaritzburg is 033 392 6400.

Location and operating information

The department’s Durban premises are the Eagle Building (Murchies Passage), 353-363 Dr Pixley Ka Seme Street, Durban 4001. The Rental Housing Tribunal is on the 9th floor and the First Home Finance help desk is on the 11th floor.

Post for the Rental Housing Tribunal goes to Private Bag X 54367, Durban 4000. The department does not publish office hours for the Durban building on the pages we checked.

Services at this location

First Home Finance

First Home Finance application forms are available from the help desk on the 11th floor of the Eagle Building, 363 Dr Pixley Kaseme Street, Durban, or at 199 Pietermaritz Street, Pietermaritzburg. The subsidy ranges from R38 911.40 to R169 264.60 on a sliding income scale.

Rental Housing Tribunal

Complaints to the Tribunal must be in writing on the prescribed Tribunal complaint form. You can send it by mail, hand it in at a local Information Office, or take it to the Tribunal’s offices.

Title deeds

A title deed application needs ID copies of the original owner and spouse, a marriage or divorce certificate, the children’s IDs or birth certificates, an affidavit and certified death certificates where they apply.

Housing subsidy

The government housing subsidy requires a household income under R3 500.01 per month and first-time ownership. You apply to the department or to your local municipality.

Parent organisation and escalation

The Durban office falls under the KwaZulu-Natal Department of Human Settlements, head office 203 Church Street, Pietermaritzburg, telephone 033 392 6400. Report fraud, corruption or housing scams to fraudhotline@kzndhs.gov.za or the anti-corruption hotline, 0800 701 701.

For other government offices, browse the government hub or the government directory D listings.

FAQs

What is the Department of Housing Durban contact number?

There is no single general line. Use 031 336 5444 for First Home Finance, 031 319 3800 for title deeds or 031 372 1800 for the Rental Housing Tribunal.

Where is the Department of Housing in Durban?

In the Eagle Building, 353-363 Dr Pixley Ka Seme Street, Durban 4001.

How do I get my title deed in Durban?

Contact the title deeds help desk on 031 319 3800 or titledeeds@kzndhs.gov.za and have the owner’s ID copies, marriage or divorce certificate, children’s documents, an affidavit and any certified death certificates ready.

How do I lay a complaint against a landlord in Durban?

Complete the Rental Housing Tribunal complaint form in writing and submit it by mail, at a local Information Office or at the Tribunal’s 9th floor office. Queries: 031 372 1800 or info.rht@kzndhs.gov.za.

Sources

  • KZN Department of Human Settlements, home page help desks: kzndhs.gov.za, read 2026-09-27
  • KZN Department of Human Settlements, Rental Housing Tribunal: kzndhs.gov.za/index.php?option=com_content&view=article&id=12&Itemid=118, read 2026-09-27
  • KZN Department of Human Settlements, First Home Finance: kzndhs.gov.za/index.php?option=com_content&view=article&id=92&Itemid=119, read 2026-09-27
  • KZN Department of Human Settlements, regional offices and head office: kzndhs.gov.za/index.php?option=com_content&view=article&id=178&Itemid=176, read 2026-09-27