Government · Contact details
TV Licence Contact Details
The SABC TV Licences Customer Service Centre is on (011) 330 9555, and its email address is tvlic.info@sabc.co.za. Your TV licence number is your nine-digit TV licence account number, the reference the SABC asks for on every payment, so give your ID number if you cannot find the account number. The centre works weekdays 08:00 to 18:00 and Saturdays 08:00 to 13:00.
ContactDetails.co.za is an independent directory. We are not the SABC and cannot look up, pay or cancel a TV licence account.
TV licence contact number and email
| What it is for | Contact | Hours |
|---|---|---|
| Finding your licence number, balances, renewals and account queries | (011) 330 9555 | Weekdays 08:00 to 18:00; Saturdays 08:00 to 13:00; closed Sundays and public holidays |
| Written queries (quote your ID number and, if you have it, your account number) | tvlic.info@sabc.co.za | Not stated |
| Problems with the online payment portal | tvlwebqueries@sabc.co.za | Not stated |
| Checking your balance and paying online | pay.tvlic.co.za | Online |
| Address changes, cancellations and other formal notices | The Manager, Television Licences, SABC, Private Bag X60, Auckland Park 2006, or freepost JHZ153K, SABC, Auckland Park | Postal |
| SABC switchboard (the broadcaster generally, not TV licences) | 011 714 9111 | Not stated |
The SABC switchboard, 011 714 9111, is for the broadcaster generally, and the SABC’s own contact page sends TV licence queries to the (011) 330 9555 line.
Finding your TV licence number and registering online
Your TV licence number is your nine-digit TV licence account number. To register on pay.tvlic.co.za you can identify yourself with a South African ID number, a TV licence account number, a passport number or a business registration number, so the account number is not the only way in.
When you renew, the SABC asks you to present your existing licence, a copy of it or your renewal notice. Renewal notices go out about two months before the licence year ends.
TV licence registration, fees and renewals
Under the Broadcasting Act, anyone who owns or uses a device that can receive a broadcast TV signal needs a TV licence, whether or not the set is actually used. One domestic licence covers a household’s sets at the registered home. First-time applicants pay the full R265 upfront.
- Domestic, business, dealer, lessor and mobile licences: R265 a year
- Concessionary licence: R74 a year, for people aged 70 or older and for recipients of an old-age, disability or war veteran’s grant
- Renewals may be paid at R28 a month, which works out to R336 a year
- Late payment adds a penalty of 10% a month, up to 100% a year
Where to pay and how to keep the account current
You can pay at your bank’s ATMs or branches, at the Post Office, at retailers including Game, Makro and Incredible Connection, and at Easypay and Pay@ outlets such as Pick n Pay, Checkers, PEP and SPAR. Use your TV licence account number as the reference every time. For payments by bank transfer, take the account details from the PayPoints page on tvlic.co.za itself, not from a message or a third-party website. Debit order and business licence forms are also on tvlic.co.za. The SABC must be told in writing within 30 days if you move.
Collection agencies on the SABC panel
Overdue accounts are handed over for collection. The SABC names the agencies on its collection panel as Hahn Collections Debt Recovery (010 510 0694), VVM (087 740 1212 or 087 740 1213) and NuDebt Management (087 283 9721). A demand from any other collector should be checked with (011) 330 9555 before you pay.
Disputes, cancellations and escalation
- Call or email TV Licences with your ID and account number, and note the reference you are given.
- Put a dispute, such as a wrongly billed or duplicate account, in writing to The Manager, Television Licences, at Private Bag X60, Auckland Park 2006, and keep proof of sending.
- If the SABC does not deal with a properly lodged complaint, you can ask the Public Protector, which investigates maladministration by state entities, on its toll-free line 0800 11 20 40.
The SABC contact page lists complaints@sabc.co.za under broadcasting complaints, so do not use it for TV licence queries. To stop paying because you no longer own a TV set, you must send the SABC a prescribed affidavit. No licence is cancelled while money is still owed on the account.
Frequently asked questions
What is the telephone number for a TV licence?
Call the SABC TV Licences Customer Service Centre on (011) 330 9555, weekdays 08:00 to 18:00 and Saturdays 08:00 to 13:00. The SABC switchboard, 011 714 9111, is for the broadcaster generally.
How do I find my TV licence number?
Your TV licence number is your nine-digit TV licence account number. If you cannot find it, call (011) 330 9555 or email tvlic.info@sabc.co.za with your ID number, and the SABC will look the account up.
What is the TV licence email address?
Email tvlic.info@sabc.co.za for written queries, quoting your ID number and, if you have it, your account number. Portal problems go to tvlwebqueries@sabc.co.za.
How much is a TV licence per year?
R265 for domestic, business, dealer, lessor and mobile licences, and R74 for a concessionary licence. Renewals may be paid at R28 a month, which works out to R336 a year.
How do I cancel my TV licence?
Send the SABC a prescribed affidavit to stop paying because you no longer own a TV set. No licence is cancelled while money is still owed on the account.
Sources
- tvlic.co.za: Contacts, FAQs, PayPoints, home page and the pay.tvlic.co.za login and registration pages, read 16 September 2026
- sabc.co.za: Contact page, TV Licences contact details, read 16 September 2026
- pprotect.org published contact details