Guides · Contact details
Employer Not Paying Pension Contributions
If your employer deducts pension or provident fund contributions but does not pay them over, the body that decides the complaint is the Office of the Pension Funds Adjudicator (OPFA), on 080 074 4444 toll-free. The Adjudicator hears complaints that an employer has not done what the fund rules and the Pension Funds Act require, such as a payment that should have been made and was not.
Pension contribution complaint contact details at a glance
| Route | Details |
|---|---|
| OPFA call centre (toll-free) | 080 074 4444 |
| OPFA head office switchboard | 012 748 4000 |
| OPFA general enquiries and written complaints | enquiries@pfa.org.za |
| Fax for written complaints | 086 693 7472 |
| Lodge a complaint online | pfa.org.za/submit-a-complaint |
| Track a complaint | pfa.org.za/track-a-complaint |
| Physical address | 4th Floor, Riverwalk Office Park Block A, 41 Matroosberg Road, Ashlea Gardens, Pretoria 0181 |
| Postal address | PO Box 580, Menlyn, 0063 |
| Office hours | Mon to Thu 08:00 to 17:00, Fri 08:00 to 16:30 |
Official unpaid contributions route
Start with your employer and the fund, in writing. If they do not fix it, lodge a written complaint with the Pension Funds Adjudicator. The OPFA call centre on 080 074 4444 and the switchboard on 012 748 4000 can answer questions about the process, but the Adjudicator does not accept complaints by telephone. Complaints must be in writing: online, by email to enquiries@pfa.org.za, by fax to 086 693 7472, by post to PO Box 580, Menlyn, 0063, or in person at the Pretoria office.
What you need before contacting
- Your personal details
- Your employment and fund membership history
- The name and details of the fund and of your employer
- What you are unhappy about, for example payslips showing deductions that did not reach the fund
- The relief you want
- Proof that you complained to the fund or employer, and a copy of that complaint
Step-by-step contact process
- Write to your employer and the fund about the unpaid contributions and keep proof of delivery.
- Wait 30 days for a response.
- If there is no reply, or you are unhappy with it, lodge a written complaint with the Adjudicator online, by email to enquiries@pfa.org.za, by fax, by post or in person.
- Include all the documents listed above.
- Track progress on the OPFA website.
Act promptly: the Prescription Act’s three-year period applies to complaints about a debt.
Escalation route
The Pension Funds Adjudicator is the escalation point for this kind of complaint. Its determinations are equivalent to civil judgments of a court. The office is open Monday to Thursday 08:00 to 17:00 and Friday 08:00 to 16:30.
More step-by-step guides are in our guides hub.
FAQs
What can I do if my employer is not paying my pension contributions?
Write to the employer and the fund, wait 30 days, then lodge a written complaint with the Pension Funds Adjudicator.
What is the Pension Funds Adjudicator contact number?
The toll-free call centre is 080 074 4444 and the switchboard is 012 748 4000.
Can I complain to the Pension Funds Adjudicator by phone?
No. Complaints must be in writing, online, by email to enquiries@pfa.org.za, fax, post or in person.
Is there a time limit on pension complaints?
The Prescription Act’s three-year period applies to complaints about a debt.
Sources
- Office of the Pension Funds Adjudicator home page, pfa.org.za, read 27 September 2026
- Office of the Pension Funds Adjudicator, FAQs, pfa.org.za/faqs/, read 27 September 2026
- Office of the Pension Funds Adjudicator, Track a complaint, pfa.org.za/track-a-complaint/, read 27 September 2026