Healthcare · Contact details
Dischem Pharmacy Northgate Contact Details
To contact Dischem Pharmacy Northgate, call 0860 347 243 (Customer careline) or 010 589 1000 (Dis-Chem DeliverD support), or email careline@dischem.co.za (Careline email).
These are the routes Dis-Chem Pharmacies publishes nationally; the Northgate branch is reached through the same careline. Dis-Chem Pharmacies splits its contact lines by department rather than running everything through one switchboard, so it is worth picking the right one first time.
Dis-Chem Pharmacies contact numbers
| What it is for | Contact |
|---|---|
| Customer careline | 0860 347 243 |
| Customer careline (WhatsApp, send Hi) | 0860 347 243 |
| Careline email | careline@dischem.co.za |
| Dis-Chem DeliverD support | 010 589 1000 |
DeliverD support runs Monday to Saturday 9am to 4:30pm, and Sunday and public holidays 9am to 1pm.
If your query does not obviously match one of the lines above, start with the general customer care number and ask to be routed. Note the reference number before the transfer, so it is not lost if the call drops.
Which Dis-Chem line to use
Calling the wrong line usually means being transferred or asked to call back, so it is worth picking the right one first time. Use the careline on 0860 347 243 for pharmacy, clinic and general store queries, WhatsApp the same number for routine queries, and 010 589 1000 only for DeliverD orders.
Self-service options before you call
- WhatsApp for customer careline on 0860 347 243, which handles routine queries without waiting in a phone queue.
- Email to careline@dischem.co.za, which gives you a written record of what you asked and when.
- The official Dis-Chem Pharmacies finder, for trading hours and the details held for a specific location.
- The official site at dischem.co.za, which carries the current customer care details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through the provider’s own complaints process first. Where a medical scheme is involved, unresolved complaints can be escalated to the Council for Medical Schemes.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most healthcare complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Dis-Chem Pharmacies contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Dis-Chem Pharmacies.
- Reach Dis-Chem Pharmacies through the official site at dischem.co.za rather than through a number in a search advert or a social media reply.
- Dis-Chem Pharmacies will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
See the Healthcare Contact Details section and the Complaints and escalation contact pages for related routes.
Frequently asked questions
What is the Dis-Chem Pharmacies contact number?
The main route is 0860 347 243, which also takes WhatsApp messages (send Hi). DeliverD support is on 010 589 1000 and the careline email is careline@dischem.co.za. Confirm on dischem.co.za before relying on a number, since numbers are changed from time to time.
How do I know a Dis-Chem Pharmacies number is genuine?
Check it against the official site at dischem.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the provider’s own complaints process. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Dis-Chem Pharmacies source on 20 August 2026. If you find a detail that has changed, the official source above is always the authority.