Dr Boitumelo Khantsi Contact Details

Dr Boitumelo Khantsi is an ophthalmologist and eye surgeon consulting from two rooms, one in Pretoria and one in Midrand. If you have found a different address for him elsewhere, read the note below before you drive anywhere.

Official contact channels

The number 081 353 7131 is listed against both rooms, so it is the line that reaches the practice wherever the doctor is consulting, while the 012 and 087 numbers are tied to the Pretoria and Midrand rooms respectively. Ask which location your appointment is at, because the two are in different provinces and roughly fifty kilometres apart.

The published email sits on a consumer mail service rather than on the practice own domain, which is unusual for a specialist practice with its own website. It is nonetheless the address the practice publishes on its own contact page, so it is the right one to use. Be aware that this is exactly the pattern impersonators copy, so if you receive mail from a similar looking address that you did not initiate, check it against the practice website before sending documents or paying anything.

There is an address discrepancy worth knowing about. Third party medical directories and medical scheme provider lists show this practice at a Carlswald centre in Midrand and in a room at a Midrand private hospital. Neither of those appears on the practice own website, which gives the Arcadia and Beaulieu Office Park addresses above. Where a directory and a practice own site disagree, the practice site is the one to trust, and that is a good reason not to rely on a scheme network list for a physical address.

What this organisation provides

The practice covers cataract, glaucoma, age related macular degeneration, refractive errors and diabetic eye disease, with treatments including cataract surgery, glaucoma surgery, medical and surgical retina management, and LASIK and PRK refractive surgery. Dr Khantsi is a member of the College of Ophthalmology within the Colleges of Medicine of South Africa and has acted as a consultant in the retinal unit at Helen Joseph Hospital in Johannesburg.

Address and operating information

Both rooms are in office buildings rather than inside a hospital, so surgery will be booked at a separate facility from the consultation. Ask at the time of booking which hospital or day clinic a procedure would be done at, because that determines the facility fee and whether your plan covers that hospital.

Support and escalation routes

Funding splits sharply across this practice range, so establish which side you are on before you commit. Diabetic eye disease is the fundable end: diabetes is on the Chronic Disease List, so it is a Prescribed Minimum Benefit and screening and treatment for diabetic retinopathy should be covered by any medical scheme, and an annual eye check is part of proper diabetic care rather than an optional extra. Cataract surgery is also usually a scheme benefit subject to protocols.

LASIK and PRK are the other end. Refractive surgery to correct short or long sightedness is generally treated as elective and is typically not funded by a medical scheme, which means it is a cash purchase and the quotation should be in writing and itemised, covering the surgeon fee, the facility fee, the lens or laser cost and the follow up visits. Ask what happens if an enhancement is needed later and whether that is included.

For a complaint about clinical care or conduct, the Health Professions Council of South Africa registers ophthalmologists and handles conduct matters, and you can confirm registration on its register. A dispute about what a scheme paid goes to the scheme first and then to the Council for Medical Schemes. A complaint about a hospital or day clinic as a facility goes to the Office of Health Standards Compliance.

Sources

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