Insurance & Medical Aid · Contact details
Affinity Contact Details
The Affinity Health call centre is 0861 11 00 33, the WhatsApp line is 0861 11 3000, and the general email is info@affinityhealth.co.za. Affinity Health sells health insurance with Day-to-Day, Hospital and Combined plans, and it is a product of the insurer Affinity Life Limited.
Affinity Health is not a medical scheme. For Affinity’s other product pages, see Affinity medical aid contact details and Affinity funeral cover contact details.
Affinity contact details at a glance
| Route | Details |
|---|---|
| Call centre / sales | 0861 11 00 33 |
| 0861 11 3000 | |
| Casualty / hospital pre-authorisation (WhatsApp) | 071 314 5862 |
| General email | info@affinityhealth.co.za |
| Call-back request form | affinityhealth.co.za/#contact |
| Find a provider | affinityhealth.co.za/find-provider.html |
| Privacy queries (Affinity Life) | info@affinitylifeltd.co.za |
| Affinity Life call centre (privacy policy contact) | 0861 188 889 |
| Telephonic Medical Consulting Hotline (members) | 24/7 |
Official contact channels
For quotes, cover questions and general help, call the Affinity Health call centre on 0861 11 00 33 or send a message on WhatsApp to 0861 11 3000. You can also email info@affinityhealth.co.za, or leave your details on the call-back request form on the Affinity Health home page so that a consultant can contact you about the right cover.
If you need to go to hospital through casualty, the admission needs pre-authorisation. Affinity Health handles this on a separate WhatsApp number, 071 314 5862. To find a doctor or other provider in the network, use the Find a provider tool on the Affinity Health website.
What Affinity Health provides
Affinity Health offers health insurance, not medical scheme membership, and says its cover is not a substitute for a medical scheme. Plans come in three types: Day-to-Day, Hospital and Combined, across the Standard, Junior, Senior and Innovator ranges.
- 2026 Combined plan premiums: R2 098pm for the main member, R1 928pm for a spouse or adult, and R738pm per child.
- Telephonic medical consulting: members get a 24/7 hotline with unlimited consultations with a nurse or doctor.
- Hospital admissions via casualty: these need pre-authorisation on WhatsApp 071 314 5862.
- Road Accident Claim Assistance: Affinity’s attorney network helps members claim from the Road Accident Fund at no cost to the member.
Address and operating information
Affinity Health does not list a walk-in address on the pages checked, so use the phone, WhatsApp, email and online routes above. The only hours published are for the members’ Telephonic Medical Consulting Hotline, which runs 24/7.
The insurer behind Affinity Health is Affinity Life Limited, registration number 1952/001635/06, a registered life insurer and FSP 49986.
Support and escalation routes
Affinity Health does not publish a separate complaints or escalation line on the pages checked. Start with the call centre on 0861 11 00 33 or info@affinityhealth.co.za, and keep a note of the date and the name of the consultant you spoke to.
For questions or requests about how your personal information is handled, Affinity Life’s privacy policy lists info@affinitylifeltd.co.za and the call centre number 0861 188 889.
For other insurers and medical aids, browse the insurance and medical aid hub or the insurance directory A listings.
Frequently asked questions
What are the Affinity contact details?
Call Affinity Health on 0861 11 00 33, WhatsApp 0861 11 3000, or email info@affinityhealth.co.za.
How do I get hospital pre-authorisation from Affinity Health?
Hospital admissions via casualty need pre-authorisation, which is done on WhatsApp 071 314 5862.
Is Affinity Health a medical aid?
No. Affinity Health is health insurance underwritten by Affinity Life Limited, not a medical scheme.
Can I speak to a nurse or doctor by phone?
Yes. Members get a 24/7 Telephonic Medical Consulting Hotline with unlimited consultations with a nurse or doctor.
Sources
- Affinity Health, home page: affinityhealth.co.za/, read 2026-09-26
- Affinity Health, 2026 Combined brochure (PDF): affinityhealth.co.za/brochures/, read 2026-09-26
- Affinity Health, Privacy policy: affinityhealth.co.za/privacy-policy.html, read 2026-09-26