Insurance & Medical Aid · Contact details
Metropolitan Funeral Cover Contact Details
A Metropolitan funeral cover claim is lodged on 0860 724 724, which is also the WhatsApp number and runs WhatsApp 24 hours while the call centre does not. The general mailbox is info@metropolitan.co.za and head office is Parc du Cap, Mispel Road, Bellville, Cape Town. Everything below was read from metropolitan.co.za on 24 September 2026.
Metropolitan funeral cover claim: numbers and routes
| Route | Detail | When |
|---|---|---|
| Call centre | 0860 724 724 | Mon to Fri 08:00 to 17:00, Sat 08:00 to 12:00 |
| 0860 724 724, send Hi to start | 24 hours | |
| Head office email | info@metropolitan.co.za | Any time |
| Online | Claims and requests section of the website | Any time |
The call centre is closed on Sundays and public holidays and closes at midday on Saturdays. A death rarely happens between eight and five, which is what makes the WhatsApp route the one to know first.
After hours, WhatsApp on the same number
0860 724 724 is both the phone number and the WhatsApp number. Save it once and it covers both. Metropolitan says you can chat on WhatsApp 24 hours a day, seven days a week, and that you start the conversation by typing Hi. A claim reported at two in the morning on a Sunday is still lodged, and the call centre picks it up when it opens. There is also a chatbot on the website for the same purpose if you would rather not use WhatsApp.
How the claim runs
- Tell them. Phone, WhatsApp or the chatbot, whichever suits.
- Prepare documents. Metropolitan tells you which ones it needs rather than publishing a fixed list, so wait to be told instead of guessing.
- Get paid. Up to 48 hours from lodgement, by Metropolitan’s own account.
Metropolitan says a claim can take up to 48 hours once it has been lodged, and that it will keep you updated. The clock starts at lodgement, so getting the claim registered is the part worth doing first. The same route handles life, funeral and retirement claims. There is no separate funeral claims number, which is why 0860 724 724 appears against every service on the site.
Metropolitan head office address and email
| Detail | Value |
|---|---|
| Street address | Parc du Cap, Mispel Road, Bellville, Cape Town |
| Postal address | PO Box 2212, Bellville, 7535 |
| info@metropolitan.co.za | |
| Telephone | 0860 724 724 |
One thing to note if you are copying the address off Metropolitan’s site: the unclaimed benefits section spells the town “Belville” with one L, while the head office block spells it “Bellville”. The correct spelling is Bellville.
Metropolitan unclaimed benefits
Metropolitan runs a separate unclaimed benefits route, by email to unclaimed@metropolitan.co.za or by post to the Client Care Department at PO Box 2212, Bellville, 7535. It says many South Africans never receive payouts because nobody claimed, or the company could not find them. If an older relative has died, you can check whether benefits accrued to them, using their ID number. Keep your contact details current on any policy you hold, because a policy the insurer cannot trace you on is how these benefits go unpaid.
Metropolitan branches
Metropolitan runs a branch network with a locator on its own site rather than a published list. The obvious “find a branch” web addresses do not work on metropolitan.co.za; the locator sits under the service centre section, so reach it through the site’s own menu rather than by typing an address. If that is more trouble than it is worth, the call centre will tell you which branch covers your area.
Frequently asked questions
What is the Metropolitan funeral cover contact number?
Call 0860 724 724, Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 12:00. It is closed on Sundays and public holidays.
What is the Metropolitan funeral cover email address?
Email info@metropolitan.co.za for the head office, or unclaimed@metropolitan.co.za for unclaimed benefits queries.
Does Metropolitan funeral cover have a WhatsApp number?
Yes. WhatsApp on 0860 724 724, available 24 hours. Start the chat by typing Hi.
How long does a Metropolitan funeral claim take?
Metropolitan says up to 48 hours once the claim has been lodged. The clock starts at lodgement.
Where is Metropolitan’s head office?
At Parc du Cap, Mispel Road, Bellville, Cape Town. The postal address is PO Box 2212, Bellville, 7535.
Can I claim on Metropolitan outside the call centre hours?
Yes. WhatsApp on 0860 724 724 runs 24 hours a day, seven days a week, and the website chatbot and the claims and requests section of the site take queries at any time.
Sources
- Metropolitan, metropolitan.co.za, Contact Us page, for the call centre number and hours, the WhatsApp line and its 24 hour availability, the head office street and postal addresses and the general email address (read 24 September 2026)
- Metropolitan, metropolitan.co.za, Service Centre claims and requests pages, for the three claim steps, the 48 hour statement, the products covered by the same claims route, the unclaimed benefits email and postal address and the spelling difference (read 24 September 2026)
- Direct checks of several branch finder web addresses on metropolitan.co.za (checked 24 September 2026)