The Sowetan is a South African daily newspaper published by Arena Holdings.
Press complaints go to the Press Council of South Africa, which administers the Press Code, and the complaint must go to the publication’s editor first.
A correction and a retraction are different remedies. Stating which you are asking for makes a complaint far easier for a newsroom to act on.
This page covers how to contact Arena Holdings in South Africa. The details below were taken from the official Arena Holdings contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Arena Holdings and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Arena Holdings contact numbers
These routes were verified against the official Arena Holdings contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Switchboard | 011 280 3000 |
| Feedback email | [email protected] |
| Subscription call centre | 0860 52 52 00 |
The head office is at Hill on Empire, 16 Empire Road, Johannesburg, 2193. The subscription call centre answers weekdays from 08:00 to 16:00.
Press complaints go to the Press Council of South Africa, which administers the Press Code for publications that subscribe to it. The complaint must go to the publication’s editor first. A correction and a retraction are different remedies, and saying which you want makes a complaint far easier to act on.
Self-service options before you call
- Check the official site at arena.africa, which carries the current contact details and any online enquiry form.
- Email to [email protected], which gives you a written record of what you asked and when.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Applying for a protection order
- It is free and no lawyer is needed. The clerk of the domestic violence court assists with the forms, and an interim order can be granted the same day.
- Bring whatever evidence exists. Photographs, messages, a medical report, the name of anyone who witnessed an incident. The order is decided on what the court is shown.
- The order is served by the sheriff or the police, and it takes effect once served. Keep a certified copy and the warrant of arrest that comes with it.
- A breach is a criminal offence. If the order is breached, phone the police and produce the order and the warrant; an arrest can follow immediately.
- A return date is set for the final order, and both parties may be heard. Attend it, because an interim order can lapse if the applicant does not appear.
Domestic violence includes physical, sexual, emotional, verbal and economic abuse, as well as stalking and harassment, and an order is available to anyone in a domestic relationship, which is defined broadly.
Complaints and escalation
If a first call does not resolve the matter, escalate through the publication’s own editor first, in writing. Unresolved press complaints go to the Press Council of South Africa, which administers the Press Code for print and online publications that subscribe to it, free of charge, and can order a correction or an apology.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most media complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Arena Holdings contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Arena Holdings.
- Reach Arena Holdings through the official site at arena.africa rather than through a number in a search advert or a social media reply.
- Arena Holdings will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Arena Holdings contact number?
The routes are listed in the table above, with what each one is for. The main route is 011 280 3000. Confirm it on arena.africa before relying on it, since numbers are changed from time to time.
How do I know a Arena Holdings number is genuine?
Check it against the official site at arena.africa. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Arena Holdings, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official Arena Holdings source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.