Professional Services · Contact details
Scorpion Legal Protection Contact Details
The Scorpion Legal Protection contact number is 0861 333 333, the 24-hour contact centre and legal helpline, and the Scorpion WhatsApp number is 011 842 7890. Scorpion Legal Protection provides legal insurance, funeral plans and legal assistance to South African members. Scorpion publishes at scorpion.biz: the similar scorpion.co.za belongs to an unrelated events, travel and driver-training company, so its details will not help you with a legal policy.
Scorpion Legal Protection contact details at a glance
| Route | Details |
|---|---|
| Contact centre (24 hours, 7 days a week) | 0861 333 333 |
| WhatsApp (Scorpi chatbot, send “Hi”) | 011 842 7890 |
| SMS: send a keyword to 34453 | WEB to join, ADVICE for paralegal services, QUERY for administrative or card queries |
| LiveChat on Messenger | Via the LiveChat link on scorpion.biz, Monday to Friday 08:00 to 16:30 and Saturdays 07:00 to 10:00 |
| Call-back | The request form on scorpion.biz |
Scorpion publishes one national contact centre number rather than separate sales and claims lines, so say at the outset whether you are an existing member and what the matter concerns.
Scorpion WhatsApp number and online chat
Save 011 842 7890 on your phone and send “Hi” to get a reply from Scorpi, a 24/7 chatbot for policy and legal questions and documents. Your digital membership card is downloaded through the WhatsApp bot (choose the Membership card option, then enter the OTP). For a person, use LiveChat on Messenger during its hours. The Members’ Portal is a members-only section of scorpion.biz; no separate Scorpion mobile app is advertised on its website.
What Scorpion Legal Protection provides
Scorpion provides legal protection cover: membership that gives access to legal advice and representation for matters within the policy, with a 24-hour legal helpline on 0861 333 333. It operates a branch network across South Africa alongside the national contact centre. Scorpion says its legal specialists first try to resolve matters without going to court, and the policies cover employment (labour), civil and criminal-related matters depending on the policy.
Scorpion legal policies and packages
| Legal policy | Cover per case | Monthly premium |
|---|---|---|
| Platinum | Up to R255 200 | R232 |
| Policy A | Up to R151 000 | R151 |
| Policy B (employment matters only) | Up to R91 200 | R76 |
| Policy C (civil matters only) | Up to R91 200 | R76 |
Scorpion says all policies include insurance cover for uncontested divorces, child maintenance, and rescission of administration and debt review orders, plus a free last will for the main member. Legal policies also include an accidental-death (LEAD) payout for the main member: R35 000 on Platinum, R23 000 on Policy A and R11 500 on Policies B and C. To join, call 0861 333 333 or SMS WEB to 34453.
Scorpion funeral cover and funeral and legal benefits
Scorpion Funeral Plans A to D pay R5 000, R10 000, R15 000 or R20 000, at R36, R71, R106 or R151 a month. Scorpion says it pays out within 48 hours of receiving all necessary documents. The funeral plan waiting period is 6 months, with no waiting period on the Additional Accidental Death benefit. People over 65 do not qualify as main member or spouse, and extended family members over 75 at joining do not qualify. You can add a maximum of four extended family members to your policy; call 0861 333 333 to find out more.
Two things decide whether legal cover helps in a given situation, and both are worth establishing before you need it:
- Waiting periods. Scorpion legal cover does not start immediately. The waiting period is stated in your schedule of insurance and starts from the day Scorpion receives your first premium; during it you can claim only for paralegal services.
- Pre-existing matters. A dispute that already existed when you took the policy is generally excluded. Report a new matter as soon as it arises rather than after taking your own steps.
Ask for both in writing, along with the cover limits, before relying on the policy. Before contacting Scorpion, have your membership number, identity number, and a short dated summary of the matter with any documents you have received.
Scorpion legal cancellation and cooling-off period
The cooling-off period is 31 days from the first premium: Scorpion refunds you if you are not satisfied and have not instituted a claim. There is no refund if you cancel after the cooling-off or waiting period. Rejecting a DebiCheck request does not cancel a Scorpion legal policy or funeral plan. Scorpion does not publish a separate cancellation line; its FAQ routes admin queries to 0861 333 333 or the WhatsApp “Payment / Admin query” option.
Scorpion branches and phone numbers
Scorpion publishes a branch list on scorpion.biz rather than a single customer address on the contact page. It recommends calling first to book an appointment with a legal counsellor at a full-service branch.
| Branch | Phone | Address |
|---|---|---|
| Durban | 0861 000 449 | 9th Floor, Aquasky Towers, 275 Anton Lembede (formerly Smith) Street, Durban |
| Pietermaritzburg (PMB) | 0861 333 333 | 389 Jabu Ndlovu Street, Pietermaritzburg (08:00 to 16:00 weekdays) |
| Pretoria | 012 321 0425 | Office Number 0601N, Steyns Towers, 271 Pretorius Street, Pretoria |
| Bellville (Cape Town) | 021 949 2811 | Office 103, Van der Stel Building, First Floor, 68 Durban Road, Bellville |
| Bloemfontein | 051 430 1994 | Suites 302 and 303, 3rd Floor, Allied House, 18 West Burger Street |
| East London | 043 742 4781 | Office No 402, 4th Floor Standard Bank Building, 79 Oxford Street |
| Nelspruit | 013 752 2848 | 1st Floor, Bester Brown Building, 10 Paul Kruger Street |
| Polokwane | 015 291 2508 | 4th Floor, Thabakgolo Building (formerly Nedbank Building), 58 Landros Mare Street |
Most other branches, including Johannesburg, Germiston, Kempton Park, Roodepoort, Gqeberha, Mthatha, Rustenburg and Welkom, list 0861 333 333 as their telephone. Standard hours at full-service branches are 08:00 to 16:30 on weekdays and 09:00 to 12:30 on Saturdays, with local variations. Scorpion lists no branch in Alberton or Worcester; the nearest listed branches are Germiston and Bellville.
The 0861 prefix is a national share-call number, reachable from anywhere in South Africa and charged at the operator rate rather than as a local call.
If a Scorpion query is not resolved
Raise the matter with the contact centre on 0861 333 333, follow it in writing, and keep the reference. Where cover has been declined, ask for the decision in writing citing the clause relied on, because that wording is what any escalation turns on.
If your complaint is about the conduct of an attorney acting on your matter, it goes to the Legal Practice Council, which regulates legal practitioners. A complaint that cover was wrongly refused is an insurance matter for Scorpion itself, while a complaint about how an attorney handled your case is a professional conduct matter and goes elsewhere.
Frequently asked questions
What are the Scorpion lawyers contact details?
Call the 24-hour legal helpline on 0861 333 333, WhatsApp 011 842 7890, or SMS ADVICE to 34453 for paralegal services.
What is the Scorpion toll free number?
0861 333 333 is the number Scorpion publishes for its contact centre. It is a national share-call line, charged at the operator rate rather than as a local call.
What are Scorpion’s funeral and legal benefits?
Legal policies cover up to R255 200 per case (Platinum) and include an accidental-death payout for the main member. Funeral Plans A to D pay R5 000 to R20 000 from R36 a month.
Does Scorpion legal cover start immediately?
No. A waiting period, stated in your schedule of insurance, runs from your first premium, and during it you can claim only for paralegal services. Funeral plans have a 6-month waiting period.
Does Scorpion have online chat?
Yes. The Scorpi WhatsApp chatbot on 011 842 7890 runs 24/7, and LiveChat on Messenger runs Monday to Friday 08:00 to 16:30 and Saturdays 07:00 to 10:00.
What is the Scorpion Durban contact number?
The Durban branch is on 0861 000 449, at Aquasky Towers, 275 Anton Lembede Street.
How do I cancel a Scorpion legal policy?
Scorpion publishes no separate cancellation line; contact 0861 333 333 or the WhatsApp “Payment / Admin query” option. Rejecting a DebiCheck request does not cancel the policy.
Sources
- scorpion.biz contact page (Contact-Us.aspx), read 31 August 2026 and 26 September 2026
- scorpion.biz home page (policies, prices and benefits), read 26 September 2026
- scorpion.biz Branches page (Branches.aspx), read 26 September 2026
- scorpion.biz legal FAQ (faq-legal.aspx), read 26 September 2026
- scorpion.biz Compare Funeral Cover page (Compare-Funeral-Cover.aspx), read 26 September 2026