Telecoms & Internet · Contact details
Jenny Internet Contact Details
The Jenny Internet national call centre number is 087 170 0000, for sales, support and billing. Jenny Internet is a fixed-wireless and fibre internet service provider founded in 2007, operating in South Africa, Botswana, Eswatini, Lesotho, Mozambique and Zambia.
Jenny Internet contact details at a glance
| Route | Details |
|---|---|
| National call centre (sales, support, billing) | 087 170 0000 |
| Department contact forms (Sales, Support, Billing, Feedback) | jenny.co.za/web/contact |
| Johannesburg office | 432 West Avenue, Ferndale, Randburg, Gauteng |
| Newcastle office | 27 Gemsbok Street, Hutten Heights, Newcastle, KwaZulu-Natal |
| Cape Town office | Unit 5 The Courtyard, Gerber Boulevard, Gants Plaza, Strand, Western Cape |
| Call centre hours | Weekdays 07:00 to 21:00; Saturdays, Sundays and public holidays 08:00 to 20:00 |
Official contact channels
Call the national call centre on 087 170 0000 for sales, support and billing. The call centre is open 7 days a week:
- Weekdays: 07:00 to 21:00
- Saturdays: 08:00 to 20:00
- Sundays and public holidays: 08:00 to 20:00
Jenny Internet does not publish a general email address on its contact page. Instead, the contact page has a form for each department: Sales, Support, Billing and Feedback. Choose the department you need and fill in the form.
What Jenny Internet provides
Jenny Internet sells internet and voice services for homes and businesses, including:
- Dedicated wireless and broadband wireless
- Dedicated and business fibre
- Point-to-point links and Layer 2 to Teraco
- VoIP and Cloud PBX
- Hotspots
- Home wireless and home fibre
Jenny says it has over 700 towers across Botswana, Lesotho, eSwatini, Zambia, Mozambique and South Africa.
The company was born in 2007, when two brothers who ran an IT company in Volksrust, Mpumalanga (opened in 2004), decided to focus on fixed wireless internet. The name comes from the company’s RADIUS authentication server, which was called Jenny: all its servers were named after supermodels.
Address and operating information
Jenny Internet lists three South African offices on its contact page:
- Johannesburg: 432 West Avenue, Ferndale, Randburg, Gauteng
- Newcastle: 27 Gemsbok Street, Hutten Heights, Newcastle, KwaZulu-Natal
- Cape Town: Unit 5 The Courtyard, Gerber Boulevard, Gants Plaza, Strand, Western Cape
The FAQ says that, unless you are on a fixed-term contract, you can end the service with 30 days’ written notice, which takes effect on the first day of the month after the notice period.
Support and escalation routes
Support tickets can be logged on the website or through the call centre on 087 170 0000, 7 days a week. The contact page also has a Feedback form. Jenny Internet does not publish a separate escalation line.
For other internet providers, browse the telecoms and internet hub or the telecoms directory E to M listings.
Frequently asked questions
What is the Jenny Internet contact number?
Call the national call centre on 087 170 0000.
What are the Jenny Internet call centre hours?
Weekdays 07:00 to 21:00, and Saturdays, Sundays and public holidays 08:00 to 20:00.
Does Jenny Internet have an email address?
Its contact page does not list a general email. Use the Sales, Support, Billing or Feedback form instead.
How do I cancel Jenny Internet?
Unless you are on a fixed-term contract, give 30 days’ written notice. The cancellation takes effect on the first day of the month after the notice period.
Where are the Jenny Internet offices?
Ferndale in Randburg, Hutten Heights in Newcastle, and Gants Plaza in Strand.
Sources
- Jenny Internet, Contact: jenny.co.za/web/contact, read 2026-09-26
- Jenny Internet, About: jenny.co.za/web/jenny-internet-about, read 2026-09-26
- Jenny Internet, FAQ: jenny.co.za/web/jenny-faq, read 2026-09-26