Jenny WiFi Contact Details

Jenny WiFi is Jenny Internet (Pty) Ltd, a wireless internet provider operating in South Africa and five neighbouring countries. Its website is jenny.co.za. The domain jennywifi.co.za is a parked placeholder page and not the company site, so do not use it.

Official contact channels

• National call centre: 087 170 0000
• Weekdays: 06:00 to 21:00
• Saturdays: 08:00 to 20:00
• Sundays and public holidays: 08:00 to 20:00
• A contact form on the Jenny website that routes to a chosen department: sales, support, billing or feedback

The support and billing forms ask for your customer code and offer a WhatsApp call-back on the number you give. Have the customer code ready, because it is what identifies your line.

Offices

• Johannesburg: 432 West Avenue, Ferndale, Randburg, Gauteng
• Newcastle: 27 Gemsbok Street, Hutten Heights, Newcastle, KwaZulu-Natal
• Cape Town: Unit 5, The Courtyard, Gerber Boulevard, Gants Plaza, Strand, Western Cape
• All three are listed with a map link on the Jenny contact page. Support runs through the national call centre rather than the individual offices

What this organisation provides

• Home: wireless home internet, estate fibre and home VoIP
• Business: dedicated wireless and dedicated fibre, broadband wireless, point to point links, layer 2 to Teraco, and commercial complex fibre
• Business services: cloud PBX, VoIP, secure backup, and WiFi as a Service
• Hotspots: mini hotspot and mega hotspot products, including a mega hotspot provider programme
• A speed test and a My Jenny email service on its website

Coverage and partner programmes

• Jenny operates beyond South Africa, and publishes the year it entered each market: Eswatini since 2015, Botswana since 2017, Mozambique since 2019, Zambia since 2019 and Lesotho since 2021
• Because the service is largely wireless, coverage depends on line of sight to a tower. Confirm coverage for your exact address before signing up
• Jenny runs partner routes for businesses: become a Jenny dealer, become a Jenny network provider, a mega hotspot provider programme, and an affiliate programme with a lead logger tool

Escalation

• Log a fault through the support form so it is recorded against your customer code, then follow up on the call centre number quoting the reference
• Billing disputes go through the billing department option on the same form rather than the support queue, which keeps them on the right desk
• An unresolved complaint about a South African internet service provider can be taken to the Independent Communications Authority of South Africa, using the contact details published on the ICASA website

Sources

• Jenny Internet contact page, for the national call centre number, the full call centre operating hours, the four department routing options, the customer code and WhatsApp call-back detail and all three office addresses
• Jenny Internet website navigation, for the home and business product ranges, the hotspot and partner programmes and the listed countries of operation with their start years