Skip to content
Report a wrong number

Telecoms & Internet · Contact details

MetroFibre Contact Details

Verified 31 August 2026Updated 8 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

For MetroFibre contact details, call 087 151 4000, which is also the MetroFibre WhatsApp number. General enquiries can be sent to info@metrofibre.co.za, while customer care uses sales.support@metrofibre.co.za. These details were read from the MetroFibre contact page on 31 August 2026.

MetroFibre contact details at a glance

What you needContact
Phone087 151 4000
WhatsApp087 151 4000 (the same number)
General enquiriesinfo@metrofibre.co.za
Customer caresales.support@metrofibre.co.za
Salesftthsales@metrofibre.co.za
New ordersorders@metrofibre.co.za
Cancellationscancellations@metrofibre.co.za
Financeftthfinance@metrofibre.co.za
Businessbiz.info@metrofibre.co.za
Human resourcesHR@metrofibre.co.za
Coverage requestsIwantfibre@metrofibre.co.za

MetroFibre WhatsApp number and customer support

For customer support, first check the MetroFibre Network Status page for live outage updates. If you still need assistance, call or WhatsApp 087 151 4000, or email sales.support@metrofibre.co.za.

Have your service address and account or order reference ready. A fibre fault is traced against the line at the premises, not against your name. Checking Network Status first can also show whether the problem affects only your connection or is a known area outage already being worked on.

Check who your contract is with before contacting MetroFibre. On an open-access network the ISP bills you and owns the service relationship, while MetroFibre owns the line. A billing or speed-package query belongs with the ISP; a physical line fault, an installation or a coverage question belongs with MetroFibre.

Where your contract is with an ISP rather than MetroFibre, raise it with the ISP first. The regulator will ask whether you did.

MetroFibre email addresses for sales, orders and cancellations

Use info@metrofibre.co.za for general enquiries and sales.support@metrofibre.co.za for customer care. Sales enquiries go to ftthsales@metrofibre.co.za, while new orders use orders@metrofibre.co.za.

Cancellations have a separate mailbox: cancellations@metrofibre.co.za. Fibre contracts carry notice periods, and a cancellation sent to general enquiries may not be date-stamped as notice. Send it to cancellations@ and keep the reply.

For finance matters, use ftthfinance@metrofibre.co.za. Business enquiries use biz.info@metrofibre.co.za, human resources uses HR@metrofibre.co.za, and coverage requests can be sent to Iwantfibre@metrofibre.co.za.

What MetroFibre Networx does

MetroFibre Networx is a South African open-access fibre network operator providing home and business fibre connectivity. MetroFibre builds and operates fibre infrastructure for homes, businesses and residential estates, sold onward through internet service providers as well as directly.

MetroFibre head office and provincial offices

The MetroFibre head office is at Eco Square, 298 Witch-Hazel Avenue, Highveld Ext 71, Centurion, 0157.

MetroFibre also lists the following provincial offices:

  • uMhlanga: Suite 3, 20 Frosterley Crescent, Frosterley Park, La Lucia, uMhlanga, 4051
  • Emalahleni: Unit 9, 2 Maria Street, Fransville, Emalahleni, 1035
  • Klerksdorp: Rockwill Square, corner Austin and William Street, Wilkoppies, Klerksdorp, 2571
  • Jeffrey’s Bay: Unit 1, 98 Da Gama Road, Ferreira Town, Jeffrey’s Bay, 6330
  • Gqeberha: 115 Villiers Road, Walmer, Gqeberha, 6070

MetroFibre Experience Stores and operating hours

MetroFibre runs walk-in Experience Stores, including Thembisa at Busy Corner Imbizo Shisanyama, 32 Thekwane Crescent, Ebony Park, Midrand, 1632 and New Brighton at Brighton Square Shopping Centre, corner Ferguson and Sheya Kulati Road, Gqeberha, 6200.

Experience Stores trade Monday to Friday 09:00-17:00 and Saturday 09:00-14:00.

Frequently asked questions

What is the MetroFibre contact number?

The MetroFibre contact number is 087 151 4000. The same number is also listed for WhatsApp.

What is the MetroFibre WhatsApp number?

The MetroFibre WhatsApp number is 087 151 4000, the same number used for phone contact.

What is the MetroFibre email address?

For general enquiries, the MetroFibre email address is info@metrofibre.co.za. Customer care uses sales.support@metrofibre.co.za.

What is Metro Fibre?

MetroFibre Networx is a South African open-access fibre network operator. It builds and operates fibre infrastructure for homes, businesses and residential estates.

How do I know these MetroFibre details are correct?

We only list details read from the official website or channels of MetroFibre, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.

Sources

  • metrofibre.co.za contact page, read 31 August 2026