MetroFibre Networx is a South African open-access fibre network operator providing home and business fibre connectivity. The contact details below were read from the MetroFibre contact page on 31 August 2026.
Official contact channels
- Phone: 087 151 4000
- WhatsApp: 087 151 4000 (the same number)
- General enquiries: [email protected]
- Customer care: [email protected]
- Sales: [email protected]
- New orders: [email protected]
- Cancellations: [email protected]
- Finance: [email protected]
- Business: [email protected]
- Human resources: [email protected]
- Coverage requests: [email protected]
Cancellations has its own mailbox for a reason. Fibre contracts carry notice periods, and a cancellation sent to general enquiries may not be date-stamped as notice. Send it to cancellations@ and keep the reply.
What this organisation provides
MetroFibre builds and operates fibre infrastructure for homes, businesses and residential estates, sold onward through internet service providers as well as directly.
Check who your contract is with before you call. On an open-access network the ISP bills you and owns the service relationship, while MetroFibre owns the line. A billing or speed-package query belongs with the ISP; a physical line fault, an installation or a coverage question belongs with MetroFibre.
MetroFibre publishes a Network Status page with live outage updates. Checking it first tells you whether a fault is yours alone or a known area outage already being worked on, which changes whether contacting support achieves anything.
Address and operating information
Head office: Eco Square, 298 Witch-Hazel Avenue, Highveld Ext 71, Centurion, 0157.
Provincial offices:
- uMhlanga: Suite 3, 20 Frosterley Crescent, Frosterley Park, La Lucia, uMhlanga, 4051
- Emalahleni: Unit 9, 2 Maria Street, Fransville, Emalahleni, 1035
- Klerksdorp: Rockwill Square, corner Austin and William Street, Wilkoppies, Klerksdorp, 2571
- Jeffrey’s Bay: Unit 1, 98 Da Gama Road, Ferreira Town, Jeffrey’s Bay, 6330
- Gqeberha: 115 Villiers Road, Walmer, Gqeberha, 6070
MetroFibre also runs walk-in Experience Stores, including Thembisa (Busy Corner Imbizo Shisanyama, 32 Thekwane Crescent, Ebony Park, Midrand, 1632) and New Brighton (Brighton Square Shopping Centre, corner Ferguson and Sheya Kulati Road, Gqeberha, 6200). Experience Stores trade Monday to Friday 09:00-17:00 and Saturday 09:00-14:00.
Support and escalation routes
Check the Network Status page, then call or WhatsApp 087 151 4000, or email [email protected]. Have your service address and account or order reference – a fibre fault is traced against the line at the premises, not against your name.
If MetroFibre does not resolve a matter, telecommunications complaints go to the Independent Communications Authority of South Africa, and consumer disputes over a service contract can be taken to the National Consumer Commission. Where your contract is with an ISP rather than MetroFibre, raise it with the ISP first – the regulator will ask whether you did.
Sources
- metrofibre.co.za contact page, read 31 August 2026