Airlink is a South African airline operating regional and domestic services, including routes other carriers do not fly. The contact details below were read from the Airlink website on 31 August 2026.
Official contact channels
- South Africa: +27 11 451 7300
- Customer care: [email protected]
- E-ticketing: [email protected]
- Branch contacts: a global branch and sales office list on flyairlink.com
Airlink organises its contact page by query type rather than by one general line. The published categories are general queries, baggage queries, booking queries, compliments and complaints, Airlink Cargo, refunds, and travel agents. Choosing the right one routes your message to the team that can act on it.
Its branch list also names individual staff mailboxes for some offices. Those are personal addresses rather than service channels and are not reproduced here – use customer care, which is staffed for the purpose and will log your query against a reference.
What this organisation provides
Airlink operates scheduled passenger flights across southern Africa and beyond, plus Airlink Cargo. It publishes branch and sales office contacts by region: Africa, North America, South America, Asia, Australia and New Zealand, Europe and the Nordics, the Middle East, and St Helena – the remote South Atlantic island Airlink is the scheduled carrier to.
If you are flying to or from a destination outside South Africa, use the branch contact for that country rather than the Johannesburg number – local offices hold local ticketing and schedule information.
Before contacting Airlink, have your booking reference, ticket number, flight number and travel date. For a baggage claim, you need the Property Irregularity Report issued at the airport – a baggage claim generally cannot proceed without it, so do not leave the airport without one if your bag does not arrive.
Address and operating information
The +27 11 number is a Johannesburg line, reflecting Airlink main base at OR Tambo International Airport. Airlink does not publish call centre operating hours on its contact page.
Airport counters keep flight-related hours rather than office hours, so for a same-day travel problem the airport desk is the practical route, and the email channels are for matters that follow the journey – refunds, claims and complaints.
Airlink also publishes an app for booking and managing flights, which handles most schedule changes without contact.
Support and escalation routes
Use the compliments and complaints route on the Airlink contact page, or [email protected], quoting the booking reference and flight details. Refunds have their own published route – use it rather than the general one, since refund timelines are tracked separately.
Keep boarding passes, the Property Irregularity Report and receipts for anything you had to buy because of a delay or lost bag. Airline claims are decided on documents.
If Airlink does not resolve it:
- Service, refunds and ticketing as a consumer: the National Consumer Commission, under the Consumer Protection Act
- Safety or licensing concerns: the South African Civil Aviation Authority, which regulates air operators
Note that international carriage is also governed by the Montreal Convention, which sets liability limits and time bars for baggage and delay claims. Those deadlines are short – raise a baggage claim in writing within days, not weeks.
Sources
- flyairlink.com contact and branch contact pages, read 31 August 2026