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CN Express Contact Details

Verified 16 September 2026Updated 4 October 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

For CN Express South Africa contact details for a Temu parcel, call 010 900 5356 or use WhatsApp on 087 265 4094. Written customer service queries go to CustomerService@cnexpressintl.com. CN Express lists both South African numbers under “Temu queries (South Africa)” on cnexpressintl.com.

ContactDetails.co.za is an independent directory. We are not CN Express or Temu, and we cannot trace a parcel, change a delivery or process a refund. The contact routes below are the channels shown on the CN Express website when it was read on 16 September 2026.

CN Express South Africa contact details

What it is forContact
Temu parcel queries in South Africa, by phone010 900 5356 (+27 10 900 5356)
Temu parcel queries in South Africa, by WhatsApp087 265 4094 (+27 87 265 4094)
Customer service by emailCustomerService@cnexpressintl.com
Business enquiries (shippers and partners, not parcel recipients)BD@cnexpressintl.com
Parcel trackingTrack page under Service & Support on cnexpressintl.com, searched by reference number

The phone and WhatsApp numbers above are the South African contacts CN Express publishes for Temu parcel queries. The website does not give operating hours for either South African number, so the current page cannot state when the phone or WhatsApp channel is staffed.

For business enquiries, CN Express provides BD@cnexpressintl.com. The page identifies this route for shippers and partners rather than parcel recipients, so a shopper with a Temu delivery issue should use the customer service, phone or WhatsApp channels instead.

CN Express courier tracking in South Africa

For CN Express tracking in South Africa, the company provides a Track page under Service & Support on cnexpressintl.com. The tracking search uses the parcel reference number. If you are contacting CN Express about a delayed delivery, check the Track page first and keep the same reference number ready for the support team.

CN Express is a cross-border logistics business. Its website groups its services as cross-border express delivery, air freight mainline and “overseas local” delivery. The site describes “overseas local” delivery as the final leg inside the destination country.

The CN Express website also describes the wider group as having more than 7,000 employees, more than 50 dedicated freight routes, services in over 100 countries and regions, and more than 600,000 square metres of warehouse space. The copyright line on the site names a logistics company registered in Shanghai.

How to contact CN Express about a Temu delivery

For a Temu delivery problem, the South African phone route is 010 900 5356 and the WhatsApp route is 087 265 4094. You can also email CustomerService@cnexpressintl.com if you want a written record of the query.

Before contacting CN Express, have the parcel information already shown with your Temu order ready:

  • the tracking or reference number shown on your Temu order;
  • the delivery address and the name the parcel was sent to;
  • the last tracking update and its date;
  • photos, if the parcel arrived damaged or opened.

If the issue concerns a refund, missing items or a return, the current page says these matters are part of the purchase contract and should also be raised with Temu through the order in the Temu app. The carrier cannot refund an order.

If the seller does not resolve a consumer complaint, the Consumer Goods and Services Ombud takes complaints on 0860 000 272 or info@cgso.org.za.

CN Express South Africa address and local branches

CN Express does not publish a physical address for South Africa, a head office address in English, or trading hours for its support lines. The website also lists no South African street address, depot or walk-in counter. This means the information on the current page does not provide a published walk-in location for searches such as CN Express Witbank, CN Express courier eMalahleni, CN Express Nelspruit branch or CN Express courier Rustenburg contact details.

The CN Express website is written for both Chinese and English readers, and some pages load only after the site’s scripts run. If the contact menu looks empty, wait for the page to finish loading or switch the language to English.

CN Express and Click Now Express are different businesses

Do not confuse CN Express with Click Now Express at cnexpress.co.za. Click Now Express is a separate business that describes itself as a logistics service for Takealot resellers, running between Johannesburg, Durban and Cape Town. Its homepage carried no phone number or email on 16 September 2026, and it cannot help with a Temu parcel.

For South African shoppers, CN Express matters mainly as the carrier on Temu orders. The only South African numbers the company publishes are the two Temu lines above, so if your parcel came from another platform, start with that seller’s own support.

Checking a CN Express courier message

CN Express lists only the South African numbers shown in the contact table on this page. A courier message that asks you to pay a release fee through a link, or that comes from a number not listed here, should be checked against your order in the Temu app before you pay anything.

For a parcel-status query, start with the CN Express Track page and the reference number. For a delivery problem on a Temu order, use 010 900 5356, send a WhatsApp to 087 265 4094, or email CustomerService@cnexpressintl.com. These routes keep the parcel query with the channels CN Express identifies for South African Temu customers.

Frequently asked questions

What is the CN Express South Africa contact number?

The CN Express South Africa contact number listed for Temu parcel queries is 010 900 5356. The international-format version shown on the page is +27 10 900 5356.

How do I contact CN Express?

For a South African Temu parcel query, call 010 900 5356, use WhatsApp on 087 265 4094, or email CustomerService@cnexpressintl.com. Parcel tracking is available through the Track page under Service & Support on cnexpressintl.com.

Does CN Express have a WhatsApp number?

Yes. The WhatsApp number listed for Temu parcel queries in South Africa is 087 265 4094, with +27 87 265 4094 also shown on the page.

What is the CN Express email address?

The email address listed on this page is customerservice@cnexpressintl.com for customer service. Business enquiries for shippers and partners use BD@cnexpressintl.com.

Does CN Express publish a South Africa address?

No South African street address, depot or walk-in counter is published in the information used for this page. CN Express also does not publish a physical address for South Africa or a head office address in English.

How do I track a CN Express parcel in South Africa?

Use the CN Express Track page under Service & Support on cnexpressintl.com and search with the parcel reference number. Keep that reference ready if you then contact the phone, WhatsApp or email support channel.

How do I know these CN Express details are correct?

We only list details read from the official website or channels of CN Express, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.

Sources

  • cnexpressintl.com: Service & Support contact menu (Customer Service, Temu queries South Africa, Business Enquiry), Track page and group network summary, read 16 September 2026
  • cnexpress.co.za: Click Now Express homepage, read 16 September 2026, to confirm it is a different business
  • cgso.org.za published contact details