Transport & Logistics · Contact details
City to City Contact Details
City to City does not publish its own customer service phone number, toll-free number or WhatsApp number, so the main published telephone route is PRASA on 012 748 7000. For written City to City queries, use info@prasa.com or PRASA’s contact form with the City-to-City / Translux division selected. City to City is a brand of Autopax Passenger Services (SOC) Ltd, a subsidiary of the Passenger Rail Agency of South Africa (PRASA). Every detail below was read from res.prasa.com and prasa.com on 17 September 2026.
City to City contact details and phone number
| What you need | Official route |
|---|---|
| PRASA telephone (uMjantshi reception) | 012 748 7000 |
| PRASA email | info@prasa.com |
| Written query or complaint about City to City | PRASA contact form at prasa.com/contact-us, division “City-to-City / Translux” |
| Book a City to City bus ticket or retrieve a booking | res.prasa.com/citytocity/booking |
| Routes and timetables | res.prasa.com/citytocity/Information/Routes |
| PRASA head office number shown in the website header | +27 11 013 6700 (see the note below) |
| PRASA physical address | 30 Wolmarans Street, Hillbrow, Johannesburg, 2017 |
| PRASA postal address | Private Bag X101, Braamfontein, 2017 |
| City to City WhatsApp, toll-free, live chat or 24-hour emergency number | None published |
City to City’s official booking site does not publish a separate City to City contact number, call centre number, toll-free customer service number or WhatsApp contact. Its Contacts page contains a table for outlets by province, but the table was empty when checked. The available published routes are therefore the PRASA telephone, email and contact form above.
There is a conflict in the PRASA head office telephone information. prasa.com displays +27 11 013 6700 in its header and footer, but the tap-to-call link behind that text dials +27 11 013 1667. We could not confirm which one is correct. If one does not connect, try the other, or use 012 748 7000, which PRASA’s contact page gives as its telephone number.
City to City head office contact details
City to City does not publish a head office phone number of its own. The carrier named in its Conditions of Carriage is Autopax Passenger Services (SOC) Ltd, registration number 1995/000861/30, trading as City To City. Autopax is a PRASA subsidiary, so the published contact route is PRASA on 012 748 7000 or info@prasa.com.
PRASA’s physical address is 30 Wolmarans Street, Hillbrow, Johannesburg, 2017. Its postal address is Private Bag X101, Braamfontein, 2017. The PRASA contact form at prasa.com/contact-us includes “City-to-City / Translux” as the division to select for a City to City query. Autopax also runs the Translux brand, which is why the two names are grouped together on that form.
City to City customer service
For City to City customer service questions that can be handled through the parent organisation, use PRASA on 012 748 7000, email info@prasa.com, or submit a written query through prasa.com/contact-us with City-to-City / Translux selected. City to City does not publish a separate customer service phone number on its official sites.
The older citytocity.co.za and autopax.co.za websites no longer load. Numbers described as “City to City customer care” in adverts, social media comments or directories therefore cannot be checked against those official sites. Never pay for a ticket or a refund into a personal bank account, and never share a one-time PIN, card PIN or banking password with someone who calls about a bus booking.
City to City emergency number and 24-hour contact number
City to City publishes no 24-hour emergency number, 24-hour contact number, WhatsApp number or live chat service. Its Conditions of Carriage mention “the Call Centre” but give no number for it. The official City to City booking site and PRASA website also do not publish a toll-free customer service line for the bus service.
For a general City to City query, use PRASA on 012 748 7000, info@prasa.com or the PRASA contact form with the City-to-City / Translux division selected. For an emergency on the road, call South African emergency services rather than looking for a City to City bus emergency number.
City to City bus bookings and ticket contact details
Book a City to City bus ticket online at res.prasa.com/citytocity/booking. The booking process runs through search, choosing a trip, adding travellers, payment and confirmation. The same page includes a Retrieve existing reservation option for getting back to a booking that has already been made.
City to City does not publish a fixed list of ticket prices, departure times or a complete bus schedule. Prices and times appear in the booking search after you choose a route and date, and all fares are subject to change without notice. Sunday and public holiday running is not published as a separate timetable, so check the chosen date through res.prasa.com/citytocity/Information/Routes. The booking site also links a Specials PDF.
City to City bus offices, stations and routes
City to City does not publish phone numbers or addresses for individual offices or stations. Its booking-site Contacts page has an outlet table organised by province, but the table served no rows when checked.
Bellville, Durban, Port Elizabeth, Grahamstown, Daveyton, Pretoria, Johannesburg and Matoks appear as stops in the booking search. The site also lists departure points across the country, including Mthatha, Thohoyandou, Giyani, Bushbuckridge and Lusikisiki, as well as cross-border stops such as Maputo. Use the booking-site route search to see which services run on the date you need.
City to City refunds and cancellations
City to City’s Conditions of Carriage set out how cancellations, refunds and amendments are handled.
- Cancel at the agency that issued your ticket, or if you cannot, at any City To City reservation office. An appointed agency may charge its own service fee.
- No refunds within 48 hours of the coach’s departure time, and no refunds or amendments after departure.
- Refunds, cancellations and amendments made 48 hours or more before departure carry an administration fee of 10% of the fare plus VAT.
- Bring proper identification with any refund or amendment request. Tickets are not transferable, and any change of trip needs a replacement ticket.
City to City travel rules
The Conditions of Carriage also set rules for departure times, luggage, children, special assistance, pregnancy and cross-border travel.
- Departure: be at the departure point 30 minutes before the time on your ticket. If you arrive later than 10 minutes before departure, you lose your seat to standby passengers.
- Luggage: one item per fare-paying passenger, no bigger than 80 cm x 60 cm x 60 cm, with a total mass of up to 30 kg on domestic services or 50 kg on cross-border services. Unaccompanied luggage is not carried, and City To City advises passengers to insure their luggage. Luggage that exceeds these limits may carry an extra charge at set tariffs, and bicycles, electronic equipment, fishing rods, surf boards, abnormal boxes or perishables need prior arrangement with a City To City supervisor.
- Children: children under 12 must travel with an adult. Children aged 3 to 11 pay a discounted fare (up to 3 per paying adult), under-3s travel free if they do not take a seat, and 12 and older pay full fare.
- Special assistance and pregnancy: passengers who need special assistance must arrange it in advance with the call centre or the closest City To City sales office. Women beyond 35 weeks of pregnancy need a doctor’s letter to travel.
- Cross-border trips: you must carry valid travel documents. No smoking and no animals, except a trained guide dog.
About City to City and Autopax
City to City is operated by Autopax Passenger Services (SOC) Ltd, registration number 1995/000861/30, trading as City To City. Autopax also operates Translux and is a subsidiary of PRASA. This relationship explains why PRASA’s contact form uses the combined division label “City-to-City / Translux”.
City to City’s official sites publish no loyalty card scheme and no announcement of a merger with another bus company. For routes, departure points and available services, use the booking and route-search pages rather than relying on a fixed list.
PRASA fraud and whistle-blowing line
To report fraud or unethical conduct at PRASA or its divisions, PRASA’s contact page lists its whistle-blowing hotline: toll-free 0800 234 778, prasa@thehotline.co.za, SMS 30916, fax 0867 261 681, the Vuvuzela Hotline app, www.thehotline.co.za/report, or post to PO Box 10512, Centurion, 0046.
Frequently asked questions
What is the City to City phone number?
City to City does not publish its own customer service phone number. The published PRASA telephone route is 012 748 7000.
What are the City to City contact details?
Use PRASA on 012 748 7000, email info@prasa.com, or the PRASA contact form at prasa.com/contact-us with the City-to-City / Translux division selected.
What is the City to City head office contact number?
City to City publishes no head office line of its own. PRASA lists 012 748 7000 on its contact page, while its website header displays +27 11 013 6700 and the tap-to-call link behind that text dials +27 11 013 1667.
Does City to City have a 24-hour emergency number?
No. City to City publishes no 24-hour emergency, WhatsApp or live chat number. For general queries, use PRASA on 012 748 7000 or info@prasa.com, and use South African emergency services for an emergency on the road.
Does City to City have a toll-free customer service number?
No toll-free customer service number is published for City to City. The toll-free 0800 234 778 number listed by PRASA is its whistle-blowing hotline for reporting fraud or unethical conduct.
What is the City to City email address?
The published email route is PRASA’s info@prasa.com. A City to City query can also be sent through the PRASA contact form with City-to-City / Translux selected.
How do I book a City to City bus ticket?
Book at res.prasa.com/citytocity/booking. Search for the trip, choose a service, add travellers, pay and receive confirmation.
How do I retrieve an existing City to City reservation?
Use the Retrieve existing reservation option at res.prasa.com/citytocity/booking.
How much are City to City bus tickets?
City to City does not publish a fixed price list. Fares appear in the booking search for the selected route and date, and all fares are subject to change without notice.
What is the City to City luggage limit?
Each fare-paying passenger may take one item no bigger than 80 cm x 60 cm x 60 cm, with a total mass of up to 30 kg on domestic services or 50 kg on cross-border services. Luggage above those limits may carry an extra charge.
Sources
- City To City booking, Contacts, Routes and Conditions of Carriage pages, res.prasa.com/citytocity, read 17 September 2026
- PRASA Contact page and site header, prasa.com, read 17 September 2026
- City To City booking, Routes and Timetables, Contacts and Conditions of Carriage pages, res.prasa.com/citytocity, read 25 September 2026
- PRASA contact page content and contact form, prasa.com/contact-us, read 25 September 2026