Transport & Logistics · Contact details
NBCRFLI Contact Details
The NBCRFLI national call centre number is 0861 777 996, the head office switchboard is 011 703 7000, and the general email is info@nbcrfi.co.za. The National Bargaining Council for the Road Freight and Logistics Industry (NBCRFLI) is the statutory bargaining council for the road freight and logistics industry, governed by the Labour Relations Act of 1995 and in existence since 1946.
Note the email spelling: the website is nbcrfli.org.za, but the general mailbox is info@nbcrfi.co.za, without the L. Other transport bodies are listed in the transport and logistics hub.
NBCRFLI contact details at a glance
| Route | Details |
|---|---|
| National call centre (general enquiries) | 0861 777 996 |
| Head office switchboard | 011 703 7000 |
| General email | info@nbcrfi.co.za |
| Cape Town office switchboard / pay-outs | 021 930 7720 |
| KZN office switchboard | 031 307 6077 |
| Provident Fund call centre (employers) | 087 702 2320 |
| Provident Fund call centre (members / claims) | 086 173 5473 |
| Provident Fund employer email | info@rflipf-sanlam.co.za |
| Provident Fund member email | members@rflipf-sanlam.co.za |
| Wellness Fund Health Plan (Affinity Health customer care) | 0861 00 11 31 |
| Health Plan email | info@nbcrflihealth.co.za |
| Health Plan please-call-me number | 079 409 1834 |
| Head office | 31 De Korte Street, Braamfontein, Johannesburg, 2001 |
| Office hours | Monday to Friday: 8:00 AM to 4:30 PM |
Official contact channels
For general enquiries, call the national call centre on 0861 777 996 or email info@nbcrfi.co.za. The head office switchboard in Johannesburg is 011 703 7000. Regional switchboards are 021 930 7720 for the Cape Town office, which also handles pay-outs, and 031 307 6077 for the KZN office.
The contact page routes queries by department: payouts (leave, sick and absence, and holiday bonus), returns processing, returns control (compliance orders), the provident fund and the health plan.
What NBCRFLI provides
NBCRFLI administers industry benefits for road freight and logistics employees and employers. Its website offers several online portals: the E-Business Solution, an Employee Portal for benefit statements, an Exemptions Portal and a Registration Portal for companies and employees.
NBCRFLI has appointed Batho Pele Legal Services to trace former industry employees who have unclaimed sick, holiday and leave pay.
Provident fund
The provident fund has its own call centre: employers call 087 702 2320 and members call 086 173 5473 for queries and claims. Employers can email info@rflipf-sanlam.co.za and members can email members@rflipf-sanlam.co.za.
Wellness Fund Health Plan
The health plan is run through Affinity Health. Call Affinity Health customer care on 0861 00 11 31, email info@nbcrflihealth.co.za, or send a please-call-me to 079 409 1834.
Address and operating information
NBCRFLI’s head office is at 31 De Korte Street, Braamfontein, Johannesburg, 2001. Office hours are Monday to Friday from 8:00 AM to 4:30 PM.
Support and escalation routes
NBCRFLI does not publish a separate escalation line. Start with the department that handles your query (pay-outs, returns, provident fund or health plan). If the call centre on 0861 777 996 cannot help, contact head office on 011 703 7000 or put your query in writing to info@nbcrfi.co.za. More listings are in the transport directory M to P.
Frequently asked questions
What is the NBCRFLI contact number?
The national call centre is 0861 777 996 and the head office switchboard is 011 703 7000.
What is the NBCRFLI email address?
The general email is info@nbcrfi.co.za, spelt without the L in the domain.
How do I contact the NBCRFLI provident fund?
Employers call 087 702 2320 and members call 086 173 5473. Emails go to info@rflipf-sanlam.co.za (employers) or members@rflipf-sanlam.co.za (members).
Where is the NBCRFLI head office?
31 De Korte Street, Braamfontein, Johannesburg, 2001. It is open Monday to Friday, 8:00 AM to 4:30 PM.
What is the NBCRFLI Cape Town number?
The Cape Town office switchboard, which also handles pay-outs, is 021 930 7720.
Sources
- NBCRFLI, homepage and footer contacts: nbcrfli.org.za, read 2026-09-26
- NBCRFLI, Contact page and department directory: nbcrfli.org.za/contact, read 2026-09-26