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Etihad Airways Contact Details

Verified 27 September 2026Official source onlyIndependent directoryPublished by Silas T Nkoana, Cape TownReport a wrong number

To contact Etihad Airways, call +27 11 088 5439 (Etihad contact centre for South Africa).

The Etihad Airways contact number for South Africa is +27 11 088 5439, and the line is open 24 hours a day, every day. Etihad Airways is the national airline of the United Arab Emirates, based in Abu Dhabi.

Several directory sites list other “Etihad Johannesburg office” numbers, including US call-tracking lines. None of those appear on etihad.com, so use only the channels below.

Etihad Airways contact details at a glance

RouteDetails
Etihad contact centre for South Africa (24 hours)+27 11 088 5439
WhatsApp virtual assistant+971 56 688 9003
Online chat (AI assistant)etihad.com/en-za/help/contact-us
Raise a complaint (online form)etihad.com/en-za/help/share-feedback/raise-a-complaint
Manage booking / refund statusetihad.com/en-za/manage/refund
Etihad Concierge (First Deluxe tickets only, WhatsApp 24/7)+971 800 33388888
Facebookfacebook.com/etihad
Xx.com/etihad
Instagraminstagram.com/etihad

Official Etihad Airways contact channels

Etihad’s “Call us” button opens a country finder, and the South Africa entry returns one number: +27 11 088 5439, available 24 hours daily. For written help, message the Etihad WhatsApp virtual assistant on +971 56 688 9003, or start a live chat with its AI assistant on the South Africa contact page.

Guests who booked a First Deluxe ticket can reach Etihad Concierge on WhatsApp 24/7 at +971 800 33388888. Etihad also runs Facebook, X and Instagram accounts.

What Etihad Airways provides

Etihad Airways flies passengers from its Abu Dhabi base. Its South Africa website edition at etihad.com/en-za handles bookings, changes, refunds and special assistance. Some service rules from its help pages:

  • Bookings made through a travel agent must be changed through that agent. Direct bookings are changed at etihad.com/manage.
  • Wheelchair assistance should be requested at etihad.com/manage at least 48 hours before the flight.
  • Refunds usually go back to the original payment method. An Etihad voucher credited to your Etihad Credit account is processed instantly.
  • No change or refund fee is charged if a guest or an immediate family member dies, but official documentation is required.

Address and operating information

Etihad does not publish a South African office address on its contact pages. The South Africa contact centre, +27 11 088 5439, operates 24 hours daily.

Support and escalation routes

Change or cancel a flight

Go to etihad.com/manage. Depending on your fare, changes and refunds are allowed until the scheduled departure; after that a no-show fee may apply.

Track a refund

  1. Open etihad.com/en-za/manage/refund to see your refund details and the ARN reference number.
  2. If the refund has not arrived after 45 days, check with your bank first, using the ARN number.
  3. If it is still missing, contact the WhatsApp assistant on +971 56 688 9003 or use live chat.

Complaints

To raise a complaint or share feedback, submit the online form at etihad.com/en-za/help/share-feedback/raise-a-complaint. Etihad does not list a separate escalation phone line.

Frequently asked questions

What is the Etihad Airways customer service number in South Africa?

Call +27 11 088 5439. The line is open 24 hours a day, every day.

Does Etihad have a WhatsApp number?

Yes. The Etihad WhatsApp virtual assistant is on +971 56 688 9003. First Deluxe guests can use Etihad Concierge on +971 800 33388888.

How do I complain to Etihad Airways?

Use the online complaint form at etihad.com/en-za/help/share-feedback/raise-a-complaint.

My Etihad refund has not arrived. What do I do?

After 45 days, get the ARN number from the Refund status page, check with your bank, then contact the WhatsApp assistant or live chat.

Can I change a ticket I booked through a travel agent?

No, Etihad asks you to make changes through the travel agent you booked with.

Sources

  • Etihad Airways, Contact us (South Africa): etihad.com/en-za/help/contact-us, read 2026-09-26
  • Etihad Airways, South Africa contact details (country finder): etihad.com/content/experience-fragments/eag/etihadairways/etihadcom/global/en/contact-details/za/master.container.html, read 2026-09-26