Transport & Logistics · Contact details
Etihad Airways Contact Details
To contact Etihad Airways, call +27 11 088 5439 (Etihad contact centre for South Africa).
The Etihad Airways contact number for South Africa is +27 11 088 5439, and the line is open 24 hours a day, every day. Etihad Airways is the national airline of the United Arab Emirates, based in Abu Dhabi.
Several directory sites list other “Etihad Johannesburg office” numbers, including US call-tracking lines. None of those appear on etihad.com, so use only the channels below.
Etihad Airways contact details at a glance
| Route | Details |
|---|---|
| Etihad contact centre for South Africa (24 hours) | +27 11 088 5439 |
| WhatsApp virtual assistant | +971 56 688 9003 |
| Online chat (AI assistant) | etihad.com/en-za/help/contact-us |
| Raise a complaint (online form) | etihad.com/en-za/help/share-feedback/raise-a-complaint |
| Manage booking / refund status | etihad.com/en-za/manage/refund |
| Etihad Concierge (First Deluxe tickets only, WhatsApp 24/7) | +971 800 33388888 |
| facebook.com/etihad | |
| X | x.com/etihad |
| instagram.com/etihad |
Official Etihad Airways contact channels
Etihad’s “Call us” button opens a country finder, and the South Africa entry returns one number: +27 11 088 5439, available 24 hours daily. For written help, message the Etihad WhatsApp virtual assistant on +971 56 688 9003, or start a live chat with its AI assistant on the South Africa contact page.
Guests who booked a First Deluxe ticket can reach Etihad Concierge on WhatsApp 24/7 at +971 800 33388888. Etihad also runs Facebook, X and Instagram accounts.
What Etihad Airways provides
Etihad Airways flies passengers from its Abu Dhabi base. Its South Africa website edition at etihad.com/en-za handles bookings, changes, refunds and special assistance. Some service rules from its help pages:
- Bookings made through a travel agent must be changed through that agent. Direct bookings are changed at etihad.com/manage.
- Wheelchair assistance should be requested at etihad.com/manage at least 48 hours before the flight.
- Refunds usually go back to the original payment method. An Etihad voucher credited to your Etihad Credit account is processed instantly.
- No change or refund fee is charged if a guest or an immediate family member dies, but official documentation is required.
Address and operating information
Etihad does not publish a South African office address on its contact pages. The South Africa contact centre, +27 11 088 5439, operates 24 hours daily.
Support and escalation routes
Change or cancel a flight
Go to etihad.com/manage. Depending on your fare, changes and refunds are allowed until the scheduled departure; after that a no-show fee may apply.
Track a refund
- Open etihad.com/en-za/manage/refund to see your refund details and the ARN reference number.
- If the refund has not arrived after 45 days, check with your bank first, using the ARN number.
- If it is still missing, contact the WhatsApp assistant on +971 56 688 9003 or use live chat.
Complaints
To raise a complaint or share feedback, submit the online form at etihad.com/en-za/help/share-feedback/raise-a-complaint. Etihad does not list a separate escalation phone line.
Frequently asked questions
What is the Etihad Airways customer service number in South Africa?
Call +27 11 088 5439. The line is open 24 hours a day, every day.
Does Etihad have a WhatsApp number?
Yes. The Etihad WhatsApp virtual assistant is on +971 56 688 9003. First Deluxe guests can use Etihad Concierge on +971 800 33388888.
How do I complain to Etihad Airways?
Use the online complaint form at etihad.com/en-za/help/share-feedback/raise-a-complaint.
My Etihad refund has not arrived. What do I do?
After 45 days, get the ARN number from the Refund status page, check with your bank, then contact the WhatsApp assistant or live chat.
Can I change a ticket I booked through a travel agent?
No, Etihad asks you to make changes through the travel agent you booked with.
Sources
- Etihad Airways, Contact us (South Africa): etihad.com/en-za/help/contact-us, read 2026-09-26
- Etihad Airways, South Africa contact details (country finder): etihad.com/content/experience-fragments/eag/etihadairways/etihadcom/global/en/contact-details/za/master.container.html, read 2026-09-26