Eagle Liner is a South African long-distance coach operator, part of the Intercity Xpress group of services. The contact routes below were read from the Eagle Liner website on 31 August 2026 and are reproduced exactly as the operator publishes them.
Official contact channels
- Customer care: 010 822 9000
- WhatsApp: 079 786 9989
- Email: [email protected]
- Head office: 415 Lochner Avenue, Raslouw, Centurion, 0157
Note that the customer care mailbox uses the intercity.co.za domain rather than an eagleliner address. That is expected: Eagle Liner is operated within the Intercity Xpress family of services, and a reply arriving from intercity.co.za is genuine rather than a redirect to an unrelated company.
What this organisation provides
Eagle Liner runs scheduled intercity coach services on long-distance routes across South Africa. The customer care channels handle seat bookings, ticket changes, departure and arrival times, luggage rules and refund questions. Because coach departures are time-critical and routes are seasonal, the operator is the only reliable source for whether a specific service is running on a specific date.
Before you contact customer care, have your booking or ticket reference, the travel date, and the departure and destination towns. For a refund or a missed-departure query, the ticket reference and the original payment method are what the agent needs first. The WhatsApp line on 079 786 9989 is the practical choice for short questions such as confirming a departure point.
Address and operating information
The Eagle Liner head office is at 415 Lochner Avenue, Raslouw, Centurion, 0157, in Gauteng. This is an administrative head office, not a passenger terminal – do not travel there to board a coach. Departure points are specific to each route and are confirmed on your booking.
Eagle Liner does not publish call centre operating hours on its site. The 010 number is a Gauteng geographic line rather than a share-call number, so it is charged as a normal call. Because long-distance coaches depart early and run overnight, confirm with customer care what cover exists outside office hours before you rely on the phone line at a departure point at 4am.
Support and escalation routes
Raise a complaint with Eagle Liner customer care first, on 010 822 9000 or [email protected], and ask for a written reference. Keep your ticket, the booking reference and any proof of payment, plus photographs if the complaint concerns a vehicle or luggage.
If the operator does not resolve the matter, a passenger complaint about a service paid for is a consumer complaint under the Consumer Protection Act, which the National Consumer Commission administers. Complaints about the roadworthiness or operating licence of a public passenger vehicle are handled by the provincial transport authority for the province in which the operator is licensed. Ask Eagle Liner in writing for its operating licence details before escalating, since any authority will ask which licensed operator the complaint concerns.
Sources
- eagleliner.co.za, read 31 August 2026