Intercity Xpress Contact Details

Intercity Xpress customer care is on 010 822 9000 and customercare@intercity.co.za, and bus tickets can be booked on WhatsApp at 079 786 9989. The coach operator is still trading and published a route update in July 2026. We read these details on intercity.co.za on 16 September 2026.

ContactDetails.co.za is an independent directory. We are not Intercity Xpress and cannot book, change or refund a ticket.

Official contact channels

What it is for	Contact
Customer care (changes, cancellations, delays, lost luggage)	010 822 9000, customercare@intercity.co.za
WhatsApp bookings	079 786 9989 (+27 79 786 9989)
Online bookings	intercity.ratality.com, linked from the Bookings menu on intercity.co.za
Book in person	Intercity Xpress booking offices (see below)
Written query	Customer Care form on intercity.co.za

Intercity Xpress does not publish call centre hours. Its FAQ also lists third-party agents such as Computicket, Bus bud and Flightsite as places to buy tickets; for a ticket bought that way, a refund needs proof of payment and a copy of the ticket or its reference. Numbers for Intercity Xpress that differ from 010 822 9000 appear on some directory sites, but the operator’s own website shows only this customer care line.

What this organisation provides

Intercity Xpress has run long-distance luxury coaches since 2006. Its coaches have air conditioning, reclining seats, USB chargers and toilets. Routes promoted on its homepage include Tshwane to Margate and Tshwane to Durban, East Rand to Durban, Cape Town to Durban via Port Elizabeth, Port Elizabeth to Durban, and Tshwane to Matatiele, with a Cape Town to Upington route marked as coming soon. For budget travel the site points to Eagle Liner, which shares Intercity’s conditions of carriage, and it links to Intercity Charter and to BusBucks, a loyalty programme that Intercity says pays back 10% of each purchase in rands.

Address and operating information

Head office is at 415 Lochner Avenue, Raslouw, Centurion, 0157. Tickets can be bought or printed at booking offices, each with its own mailbox. Some of the main ones listed on intercity.co.za:

Booking office	Address	Email
Johannesburg Park Station	32 Railway Street, Johannesburg	johannesburg@intercity.co.za
Pretoria Bosman Station	23 Bosman Street, Pretoria	pretoria@intercity.co.za
Durban Station	1 Jelf Taylor Crescent, Mashabalala Yengwe Avenue, Durban	durban@intercity.co.za
Cape Town Station	Old Marine Drive, Cape Town, 8000	capetown@intercity.co.za
Bellville	13 Marble Street, Cape Town	bellville@intercity.co.za
Bloemfontein	Tourism Centre, 60 Park Road, Willows, 9301	bloemfontein@intercity.co.za
Port Elizabeth Station	2 Station Street, Port Elizabeth	portelizabeth@intercity.co.za
East London Station	35 Station Street, East London, 5200	eastlondon@intercity.co.za

Other offices include Germiston, Lenasia, Pietermaritzburg, Upington, King Williams Town, Queenstown, Mthatha, Lusikisiki and Mount Frere. Intercity asks passengers to arrive 30 to 45 minutes before departure, and its conditions of carriage say an unfilled seat can be sold to standby passengers 10 minutes before the bus leaves. Bring your ticket or reference number and your ID. Each passenger may take one suitcase of up to 25kg free plus hand luggage; the FAQ puts extra weight at R5 per kg.

Support and escalation routes

Intercity’s conditions of carriage set the refund rules. More than 24 hours before departure, a refund or reschedule costs a R50 admin fee and a refund takes 21 days, excluding weekends. Within 24 hours there is no cash refund and a reschedule costs R70, rising to R100 on the day of travel between three hours and one hour before departure. Less than an hour before, there is no refund or rescheduling. The FAQ separately mentions a 20% cancellation fee, so confirm the charge with customer care before you cancel.

1. Contact customer care on 010 822 9000 or customercare@intercity.co.za, or visit a booking office, with your ticket reference.
2. For a refund, send the documents Intercity lists: for office bookings the original ticket, a copy of the traveller’s ID and proof of banking details.
3. Complaints about service quality must reach Intercity within 30 days of the travel date, according to its conditions of carriage.
4. If Intercity does not resolve it, the Consumer Goods and Services Ombud takes complaints on 0860 000 272, WhatsApp 081 335 3005 or info@cgso.org.za.

Sources

• intercity.co.za: homepage, Booking Offices, FAQs, Conditions of Carriage, Our Routes and July 2026 route update, read 16 September 2026
• cgso.org.za published contact details