Transport & Logistics · Contact details
Intercity Xpress Contact Details
The Intercity Xpress contact number is 010 822 9000, and customer care is also on customercare@intercity.co.za. Bus tickets can be booked on WhatsApp at 079 786 9989. The coach operator is still trading and published a route update in July 2026. ContactDetails.co.za is an independent directory: we are not Intercity Xpress and cannot book, change or refund a ticket.
Intercity Xpress contact number, WhatsApp and email
| What it is for | Contact |
|---|---|
| Customer care (changes, cancellations, delays, lost luggage) | 010 822 9000, customercare@intercity.co.za |
| WhatsApp bookings | 079 786 9989 (+27 79 786 9989) |
| Online bookings | intercity.ratality.com, linked from the Bookings menu on intercity.co.za |
| Book in person | Intercity Xpress booking offices (see below) |
| Written query | Customer Care form on intercity.co.za |
Intercity Xpress does not publish call centre hours. Its FAQ also lists third-party agents such as Computicket, Bus bud and Flightsite as places to buy tickets; for a ticket bought that way, a refund needs proof of payment and a copy of the ticket or its reference. Numbers for Intercity Xpress that differ from 010 822 9000 appear on some directory sites, but the operator’s own website shows only this customer care line. These details were read on intercity.co.za on 16 September 2026.
Booking an Intercity Xpress ticket on WhatsApp and online
The WhatsApp number 079 786 9989 (also written +27 79 786 9989) takes bus bookings, and the same route works online through intercity.ratality.com, which is linked from the Bookings menu on intercity.co.za. For a written query, the Customer Care form on intercity.co.za reaches the same customer care team as 010 822 9000 and customercare@intercity.co.za. For budget travel the site points to Eagle Liner, which shares Intercity’s conditions of carriage, and it links to Intercity Charter and to BusBucks, a loyalty programme that Intercity says pays back 10% of each purchase in rands.
Where Intercity Xpress booking offices are
The head office is at 415 Lochner Avenue, Raslouw, Centurion, 0157. Tickets can be bought or printed at booking offices, each with its own mailbox. Some of the main ones listed on intercity.co.za:
| Booking office | Address | |
|---|---|---|
| Johannesburg Park Station | 32 Railway Street, Johannesburg | johannesburg@intercity.co.za |
| Pretoria Bosman Station | 23 Bosman Street, Pretoria | pretoria@intercity.co.za |
| Durban Station | 1 Jelf Taylor Crescent, Mashabalala Yengwe Avenue, Durban | durban@intercity.co.za |
| Cape Town Station | Old Marine Drive, Cape Town, 8000 | capetown@intercity.co.za |
| Bellville | 13 Marble Street, Cape Town | bellville@intercity.co.za |
| Bloemfontein | Tourism Centre, 60 Park Road, Willows, 9301 | bloemfontein@intercity.co.za |
| Port Elizabeth Station | 2 Station Street, Port Elizabeth | portelizabeth@intercity.co.za |
| East London Station | 35 Station Street, East London, 5200 | eastlondon@intercity.co.za |
Other offices include Germiston, Lenasia, Pietermaritzburg, Upington, King Williams Town, Queenstown, Mthatha, Lusikisiki and Mount Frere. Intercity asks passengers to arrive 30 to 45 minutes before departure, and its conditions of carriage say an unfilled seat can be sold to standby passengers 10 minutes before the bus leaves. Bring your ticket or reference number and your ID. Each passenger may take one suitcase of up to 25kg free plus hand luggage; the FAQ puts extra weight at R5 per kg.
Intercity Xpress routes and coaches
Intercity Xpress has run long-distance luxury coaches since 2006. Its coaches have air conditioning, reclining seats, USB chargers and toilets. Routes promoted on its homepage include Tshwane to Margate and Tshwane to Durban, East Rand to Durban, Cape Town to Durban via Port Elizabeth, Port Elizabeth to Durban, and Tshwane to Matatiele, with a Cape Town to Upington route marked as coming soon.
Refunds, cancellations and delays: the Intercity Xpress rules
Intercity’s conditions of carriage set the refund rules. More than 24 hours before departure, a refund or reschedule costs a R50 admin fee and a refund takes 21 days, excluding weekends. Within 24 hours there is no cash refund and a reschedule costs R70, rising to R100 on the day of travel between three hours and one hour before departure. Less than an hour before, there is no refund or rescheduling. The FAQ separately mentions a 20% cancellation fee, so confirm the charge with customer care before you cancel.
- Contact customer care on 010 822 9000 or customercare@intercity.co.za, or visit a booking office, with your ticket reference.
- For a refund, send the documents Intercity lists: for office bookings the original ticket, a copy of the traveller’s ID and proof of banking details.
- Complaints about service quality must reach Intercity within 30 days of the travel date, according to its conditions of carriage.
- If Intercity does not resolve it, the Consumer Goods and Services Ombud takes complaints on 0860 000 272, WhatsApp 081 335 3005 or info@cgso.org.za.
Frequently asked questions
What is the Intercity Xpress contact number?
The customer care number is 010 822 9000, and the email address is customercare@intercity.co.za. The operator’s own website shows only this line; other numbers circulating on directory sites do not come from Intercity Xpress.
Does Intercity Xpress have a WhatsApp number?
Yes. Bus tickets can be booked on WhatsApp at 079 786 9989, which is also written +27 79 786 9989. Bookings can also be made online at intercity.ratality.com.
How do I get a refund on an Intercity Xpress ticket?
More than 24 hours before departure a refund costs a R50 admin fee and takes 21 days, excluding weekends. Within 24 hours there is no cash refund. For an office booking you need the original ticket, a copy of the traveller’s ID and proof of banking details; for a ticket bought through an agent such as Computicket, Bus bud or Flightsite you need proof of payment and a copy of the ticket or its reference.
Where is the Intercity Xpress head office?
The head office is at 415 Lochner Avenue, Raslouw, Centurion, 0157. Tickets are bought or printed at the booking offices in Johannesburg, Pretoria, Durban, Cape Town, Bellville, Bloemfontein, Port Elizabeth and East London listed above.
Sources
- intercity.co.za: homepage, Booking Offices, FAQs, Conditions of Carriage, Our Routes and July 2026 route update, read 16 September 2026
- cgso.org.za published contact details