Transport & Logistics · Contact details
Intercity Express Contact Details
For the Intercity Express contact number, call 010 822 9000 for customer care. You can also email customercare@intercity.co.za for a written customer care query.
This page covers Intercity, the South African long-distance coach operator. ContactDetails.co.za is an independent directory. We are not Intercity and cannot act on your behalf.
For other operators, see the Transport contact pages. For general escalation routes, see the Complaints and escalation contact pages.
Intercity Express contact number and email
| What it is for | Contact |
|---|---|
| Customer care | 010 822 9000 |
| Customer care email | customercare@intercity.co.za |
The main Intercity Express contact number on this page is 010 822 9000. Use it for customer care. If you want a written record of your query, email customercare@intercity.co.za.
Eagle Liner is part of the Intercity group, which is why its published customer care address uses the intercity.co.za domain. It is not a wrong contact.
Intercity Express booking, refund and missed-connection queries
Keep the ticket and the booking reference until you have arrived. Refunds, rebookings and missed-connection claims are all traced on the reference, and an operator cannot act on a description of a journey.
When contacting customer care about a booking, refund or missed connection, have the booking reference available. Keep the ticket as well, because the reference is used to trace the journey and the query.
Intercity Express luggage queries
Luggage allowances are enforced at the door and excess is charged there. Ask what is included before you turn up with three bags and a cash payment you were not expecting.
If your query is about luggage, confirm what is included before travelling rather than waiting until boarding.
Intercity Express complaints
If a first call does not resolve the matter, escalate through the operator’s own complaints process, in writing and quoting the booking reference. An operating-licence complaint goes to the provincial regulatory entity in the province where the operator is licensed.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most public transport complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Emailing customercare@intercity.co.za gives you a written record of what you asked and when. The official site also carries the current contact details and any online enquiry form.
What to have ready before contacting Intercity Express
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
For a refund, rebooking or missed-connection query, the ticket and booking reference are particularly important because the journey is traced on the reference.
Avoiding fake Intercity Express contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Intercity.
- Reach Intercity through the official site at intercity.co.za rather than through a number in a search advert or a social media reply.
- Intercity will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Frequently asked questions
What is the Intercity Express contact number?
The Intercity Express customer care number listed on this page is 010 822 9000. Confirm it on intercity.co.za before relying on it, since numbers are changed from time to time.
What is the Intercity Express customer care email?
The customer care email is customercare@intercity.co.za. Email gives you a written record of the query and when you sent it.
How do I make an Intercity Express complaint?
If the first contact does not resolve the matter, use the operator’s own complaints process in writing and quote the booking reference. Keep the dates, channel used, agent name and reference number for each contact.
How do I know an Intercity Express number is genuine?
Check it against the official site at intercity.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
Can ContactDetails.co.za resolve my Intercity Express query?
No. We are an independent directory, not Intercity, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Sources
These routes were verified against the official Intercity contact page on 23 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
Contact routes on this page were checked against the official Intercity source on 23 August 2026. If you find a detail that has changed, the official source is always the authority.