Transport & Logistics · Contact details
Emirates Contact Details
To contact Emirates, call +27 10 344 0608 (South Africa Contact Centre).
The Emirates contact number in South Africa is the Contact Centre, +27 10 344 0608, which also serves the Emirates Airline Stores in Johannesburg and Cape Town and the agent office in Durban. Emirates is the Dubai-based international airline, part of the Emirates Group, which is owned by the Government of Dubai.
Emirates’ South African site is emirates.com/za/english. It lists flights from Johannesburg, Cape Town and Durban to Dubai. This page is about the airline, not Emirates NBD (a bank) or the United Arab Emirates government.
Emirates South Africa contact details at a glance
| Route | Details |
|---|---|
| South Africa Contact Centre | +27 10 344 0608 |
| Live chat / Manage Booking | emirates.com/za/english/help/ |
| Feedback or complaints form | emirates.com/za/english/help/forms/complaint/ |
| Refund request form | emirates.com/za/english/help/forms/refund-request/ |
| Delayed baggage certificate form | emirates.com/za/english/help/forms/delayed-baggage-certificate/ |
| Lost property form | emirates.com/za/english/help/forms/lost-property/ |
| Emirates Airline Store: Johannesburg | 5th Floor Office Towers, Corner of 5th Street and Rivonia Road, Sandton City, Sandton 2196 |
| Emirates Airline Store: Cape Town | Ground Floor Convention Towers, C/O Walter Sisulu Ave and Heerengracht Street, Foreshore, Cape Town 8001 |
| Agent Office: Durban | 3rd Floor East Wing, The Arch, 1 Ncondo Place, Umhlanga Ridge, Umhlanga 4319 |
| Store and office hours | Monday to Friday 08:30 to 16:30; Saturday 08:30 to 12:00 |
Official contact channels
South Africa has one published Emirates contact centre number, +27 10 344 0608. The Help and support page on emirates.com/za/english also offers live chat, and many booking changes can be made yourself through Manage Your Booking on emirates.com or in the Emirates App.
Instead of a general email address, Emirates handles written requests through dedicated online forms on its help page:
- Feedback or complaints
- Refund requests
- Delayed baggage certificates
- Lost property
- Cancelled or delayed flight certificates
- Tax invoices
- Firearms carriage requests
What Emirates provides
Emirates flies from Johannesburg, Cape Town and Durban to Dubai, according to its South African pages. Through Manage Your Booking you can change a booking to another flight to the same destination, or to a different destination in the same region, without calling the contact centre.
Address and operating information
Emirates has two airline stores and one agent office in South Africa. All three use the +27 10 344 0608 contact centre number and keep the same hours: Monday to Friday 08:30 to 16:30, and Saturday 08:30 to 12:00.
- Johannesburg store: 5th Floor Office Towers, Corner of 5th Street and Rivonia Road, Sandton City, Sandton 2196
- Cape Town store: Ground Floor Convention Towers, C/O Walter Sisulu Ave and Heerengracht Street, Foreshore, Cape Town 8001
- Durban agent office: 3rd Floor East Wing, The Arch, 1 Ncondo Place, Umhlanga Ridge, Umhlanga 4319
Support and escalation routes
For a refund, use the refund request form. If your bag arrived late, request a delayed baggage certificate online, and report items left behind with the lost property form. To complain or give feedback, use the feedback or complaints form on emirates.com/za/english/help/forms/complaint/. Emirates does not publish a separate South African escalation line, so keep the reference from your form or call.
For other airlines and travel companies, browse the transport and logistics hub or the transport directory D to G listings.
Frequently asked questions
What is the Emirates contact number in South Africa?
Call the Emirates South Africa Contact Centre on +27 10 344 0608.
Where is the Emirates office in Johannesburg?
The Emirates Airline Store is at 5th Floor Office Towers, Corner of 5th Street and Rivonia Road, Sandton City, Sandton. It is open Monday to Friday 08:30 to 16:30 and Saturday 08:30 to 12:00.
How do I request a refund from Emirates?
Use the refund request form at emirates.com/za/english/help/forms/refund-request/.
Does Emirates have an email address in South Africa?
Emirates handles written requests through online forms on its help page, including feedback or complaints, refunds, delayed baggage and lost property.
Sources
- Emirates, Help and support (South Africa): emirates.com/za/english/help/, read 2026-09-26
- Emirates, Offices (South Africa): emirates.com/za/english/help/offices/, read 2026-09-26