Durban Harbour Contact Details

Durban harbour is run by two different Transnet divisions and the one you need depends on what you are asking. Transnet Port Terminals operates the cargo terminals: the cranes, the stacks, the truck appointments. Transnet National Ports Authority is the port authority and landlord, responsible for the channel, port control, marine services and the harbour master. Getting the division right is most of the work.

Transnet Port Terminals, Durban

• Durban Terminals: 031 361 3596
• TPT national customer service: 031 361 1150 or 0861 204 485
• Call centre email: tptcallcentre@transnet.net
• Address: 202 Anton Lembede Street, Durban Central, 4001

Truck booking escalations

• Durban Container Terminal Pier 1: Pier1TruckAppointments@transnet.net
• Durban Container Terminal Pier 2: dctappointments@transnet.net

Truck appointment problems are the single most common Durban terminal query, and they have their own escalation mailboxes precisely because the call centre cannot resolve them. Use the pier-specific address and quote the booking reference and the container number.

Feedback and fraud

• Complaints: complaints@transnet.net
• Compliments: compliments@transnet.net
• Fraud and corruption, Tip-Offs Anonymous: 0800 003 056 toll free, or tip-off@transnet.net

The fraud line is run by an independent tip-offs service rather than by Transnet, so a report can be made without going through the organisation being reported.

For the port authority rather than the terminals

Marine matters belong to Transnet National Ports Authority: vessel arrivals and port control, berthing, pilotage, tugs, dredging and anything involving the harbour master. At the time of writing the TNPA website is not serving, so we cannot verify its published numbers, and we will not repeat the ones circulating on third-party shipping directories. Route a marine enquiry through the TPT call centre on 031 361 1150 and ask to be directed to the ports authority, or approach your shipping agent, who deals with port control daily.

Other Transnet terminals

• Richards Bay terminals: 035 905 3104 or tptrichardsbaycsc@transnet.net
• Eastern Cape and Western Cape terminals: 0860 999 333
• Eastern Cape: EasternCapeCIC@transnet.net, Western Cape: WesternCapeCIC@transnet.net

If something is not resolved

• Escalate through complaints@transnet.net with the terminal, the date and the container or booking reference
• For a cargo claim, your shipping line or freight forwarder is the contracting party, not the terminal operator
• For maladministration by a state-owned company, the Public Protector takes complaints