Greyhound Contact Details

Greyhound is a long-distance coach operator in South Africa. It publishes one telephone number for bookings, 011 611 8000, and two email addresses: bookings@greyhound.co.za for reservations and customercare@greyhound.co.za for refunds, complaints and compliments.

Greyhound bookings number and email addresses

• Bookings: 011 611 8000
• Bookings email: bookings@greyhound.co.za
• Refunds, complaints and compliments: customercare@greyhound.co.za

The split matters. A refund request sent to the bookings mailbox is being sent to the team that sells seats rather than the team that processes refunds, and Greyhound publishes the customer care address specifically for that purpose. For the full refund process, see Greyhound refund contact details.

What Greyhound runs and where to book in person

Greyhound is one of the long-established names in South African intercity coach travel, and its published contact set is deliberately small: one number, two mailboxes, and a directory of booking offices.

Greyhound operates scheduled intercity coach services with a premium single-decker and a premium double-decker fleet, and it also runs charters for group hire. Its website publishes routes and a booking office directory, which is the practical way to find a physical point of sale in a given town.

Booking ahead of South African holiday peaks

Long-distance coach travel in South Africa is heavily seasonal, and demand peaks around public holidays and school terms. Booking and any change request are both materially easier outside those windows, and a seat released close to a peak departure is unlikely to be replaced.

Because coach travel is scheduled, most contact is time-critical in a way that retail contact is not: a departure time is fixed, and a query raised the day before travel is a different matter from one raised a week ahead. Say the travel date early in any call or email.

Hours and head office

Greyhound does not publish contact centre operating hours on its contact page, and it does not publish a single head office walk-in address there. It publishes a booking offices directory instead, which is where in-person queries should go. A second number, 011 230 5222, also appears on the site alongside the main booking line.

Refunds, charters and complaints

Charter enquiries concern hiring a vehicle for a group rather than buying a ticket, and are handled through the same published channels. Have your booking reference, the passenger name and the travel date ready for any query. For a refund, note the fare rules that applied when you booked: refund eligibility on coach tickets is usually determined by the fare type and how far ahead of departure the request is made, rather than by discretion.

Keep the ticket itself, whether printed or electronic. Boarding, refunds and any claim about a journey are all traced through the booking reference on it, and reconstructing a booking without one is slow.

Use the customer care address for a complaint so it is logged by the right team, and ask for a reference. Consumer complaints that cannot be resolved with the operator fall under the National Consumer Commission in South Africa.

Frequently asked questions

How do I book Greyhound bus tickets?

Phone the bookings line on 011 611 8000 or email bookings@greyhound.co.za with your route and travel date. Greyhound also publishes a booking office directory on its website for in-person sales.

What is the Greyhound contact number?

Greyhound publishes one telephone number, 011 611 8000, for bookings. A second number, 011 230 5222, also appears on the site alongside it.

How do I ask Greyhound for a refund?

Email customercare@greyhound.co.za, the address Greyhound publishes specifically for refunds, complaints and compliments. Refund eligibility is usually determined by the fare type and how far ahead of departure the request is made.

How do I complain to Greyhound?

Email customercare@greyhound.co.za, which Greyhound publishes for complaints, and ask for a reference number.

Sources

Contact details on this page were checked against Greyhound’s own contact page, greyhound.co.za, on 30 August 2026. Routes Greyhound does not publish are not listed here.