Transport & Logistics · Contact details
Gautrain Contact Details
The Gautrain number is 0800 4288 7246, which spells 0800 GAUTRAIN. Commuter queries go to customercare@gautrain.co.za, staffed every day from 05:30 to 20:00. The Gautrain Management Agency is on 011 086 3500. We read this on gautrain.co.za and gma.gautrain.co.za on 24 September 2026.
Official contact details
| Toll-free number | 0800 4288 7246 |
|---|---|
| Customer care email | customercare@gautrain.co.za |
| Customer care hours | Monday to Sunday, 05:30 to 20:00 |
| Commuter postal address | PO Box 1115, Kelvin, 2054 |
| Management Agency telephone | 011 086 3500 |
| Management Agency email | info@gautrain.co.za |
| Management Agency address | 44 Grand Central Boulevard, Grand Central Ext 1, Midrand |
The number spells the name
0800 4288 7246 is 0800 GAUTRAIN. GAUTRAIN is eight letters, which is why the number has eight digits after the 0800 rather than the usual six.
It is also in an odd place. The number appears in the footer of the Gautrain Management Agency’s site, gma.gautrain.co.za, and not on the commuter site most passengers use.
The commuter contact page publishes no telephone number at all, only an email address and a postal address. So if you have searched gautrain.co.za for a number and found nothing, that is why.
Customer care runs seven days, lost property does not
This catches people out because the same email address is used for both, with different hours behind it.
Customer care is available Monday to Sunday, 05:30 to 20:00. That is unusually generous, and it tracks the train service rather than office hours, so there is someone there before the first morning trains.
Lost and Found uses the same customercare@gautrain.co.za address but is staffed only Monday to Friday, 07:00 to 16:00.
So an item left on a Saturday train will not be dealt with until Monday, even though customer care itself is answering. There is also a lost and found form on the Gautrain contact page, which is worth completing rather than only emailing, because it captures the details the team needs.
Two PO boxes, both in Kelvin
Take care with the postal addresses, because they are nearly identical and go to different places.
| Commuter and customer care | PO Box 1115, Kelvin, 2054 |
|---|---|
| Gautrain Management Agency | PO Box 1266, Kelvin, 2054 |
Same suburb, same postal code, different box numbers. A commuter complaint goes to 1115; correspondence for the agency goes to 1266.
The contact page is on a different website
One more reason Gautrain’s details are hard to pin down.
The Contact Us links on gautrain.co.za point to a separate domain, gautrainalerts.co.za, which is where the customer care details actually live. Meanwhile gautrain.co.za/contact-us redirects to a login page.
All three domains are genuinely Gautrain’s, so the jump between them is not a warning sign. But it does mean a bookmark can easily land you somewhere without contact details on it.
Before you email
Because there is no front-line telephone queue for commuter matters, the quality of your email decides how fast it is resolved.
Give the date and time of travel, the stations or bus route involved, and your Gautrain card number if the query touches your card or a fare. For a lost item, describe it precisely and say which train or bus and which carriage if you can.
Gautrain also runs self-service for much of this: trip planning, schedules, fares, card reloading, station and bus finders, and a contactless bank card option that removes the need for a Gautrain card at all.
Gautrain or the Management Agency
Deciding which to contact will save you a redirect.
For anything about travelling , a card, a fare, a delay, a bus, lost property, a complaint about a journey , use customer care on customercare@gautrain.co.za or 0800 4288 7246.
The Gautrain Management Agency is the public entity that oversees the system, established in 2006 under the GMA Act. Contact it on 011 086 3500 or info@gautrain.co.za for supply chain and tender matters, careers, projects including the network extensions, and agency-level correspondence.
Formal requests for records under the Promotion of Access to Information Act have their own address, paia@gautrain.co.za.
The agency’s offices are at 44 Grand Central Boulevard in Midrand, which it notes is walkable from Midrand Station.
Frequently asked questions
What is the Gautrain contact number?
The number listed on this page for Gautrain is 011 086 3500 (Management Agency telephone).
What is the Gautrain email address?
The email address listed on this page is customercare@gautrain.co.za (Customer care email).
What are the Gautrain operating hours?
The hours listed on this page are: Monday to Sunday, 05:30 to 20:00.
Where is Gautrain located?
The Commuter postal address listed on this page is PO Box 1115, Kelvin, 2054.
How do I know these Gautrain details are correct?
We only list details read from the official website or channels of Gautrain, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- Gautrain contact page on gautrainalerts.co.za, for the customer care email and hours, the lost and found hours and form, and the commuter postal address (read 24 September 2026)
- Gautrain Management Agency website, gma.gautrain.co.za, for the toll-free number in its footer, and its contact page for the agency telephone number, physical address, postal address and mailbox (read 24 September 2026)
- Gautrain Management Agency PAIA page, for the PAIA mailbox, and gautrain.co.za, for the contact links and the redirect behaviour described above (read 24 September 2026)