FlySafair is a South African low-cost airline. The contact details below were read from the FlySafair contact page on 31 August 2026.
Official contact channels
- Customer care: 087 357 0030
- Group bookings and GDS: 087 350 7133
- WhatsApp: 072 940 4565
- Email: [email protected]
- Self-service: Manage My Booking on flysafair.co.za
Both numbers are 087 non-geographic lines, billed at a standard national rate rather than a premium one. Group bookings has its own line because those bookings sit on a different system – a party of ten or more cannot be changed by the general care line.
Booking confirmations are sent from [email protected]. That is a send-only address, so a reply to it reaches nobody – if the confirmation is missing, search your inbox for it and then use [email protected].
What this organisation provides
FlySafair operates scheduled domestic and regional flights, sold direct through flysafair.co.za with a self-service booking portal for changes, cancellations, add-on services and online check-in.
Most of what people phone about is faster in Manage My Booking, which needs only the booking reference and surname. Flight changes, cancellations, luggage allowances and extras are all handled there, and the call centre will route you back to it anyway during busy periods.
A useful point that saves calls: FlySafair states you do not need a copy of the booking confirmation to fly. Your name and your ID document are what check-in requires.
Address and operating information
Customer care hours: 07:00 to 19:00, seven days a week. Social media channels are staffed over the same hours.
Outside those hours the contact page shows a closed notice and directs you to email instead. FlySafair does not publish a head office street address for customer contact – the published routes are the phone lines, WhatsApp, email and the online portal.
Note the mismatch between the care line closing at 19:00 and flights operating far later. A same-evening disruption after 19:00 is handled at the airport by ground staff, not by phoning customer care.
Support and escalation routes
Start on 087 357 0030 or WhatsApp with your booking reference. Put a refund or compensation claim in writing to [email protected] – a refund application is a documented process with its own form, and a verbal request on the phone does not start it.
Distinguish a voluntary change or cancellation, which carries the airline’s own fees and rules, from a disruption caused by the airline. The two follow different processes and quoting the right one shortens the exchange.
If FlySafair does not resolve the matter, air travel is a consumer service under the Consumer Protection Act, so the National Consumer Commission is the escalation route. Safety and licensing concerns go to the South African Civil Aviation Authority instead.
Sources
- flysafair.co.za contact page, read 31 August 2026