Transport & Logistics · Contact details
FlySafair Contact Details
The FlySafair contact number is 087 357 0030, and the FlySafair customer service email is help@flysafair.co.za. Group bookings and GDS queries use 087 350 7133. FlySafair’s WhatsApp link opens a chat with 072 940 4565, and its virtual travel assistant, Lindi, is on WhatsApp at +27 79 365 8800. FlySafair’s customer care is open from 7am to 7pm, 7 days a week. The official FlySafair booking site is flysafair.co.za. Every detail below was read from FlySafair’s Contact Us and About Us pages on 26 September 2026.
FlySafair customer service contact numbers
| What you need | Contact |
|---|---|
| Customer care (bookings, flights, changes) | 087 357 0030 |
| Group bookings and GDS | 087 350 7133 |
| Customer service email | help@flysafair.co.za |
| WhatsApp (customer service agents) | 072 940 4565 |
| Lindi, FlySafair’s personal travel assistant (WhatsApp) | +27 79 365 8800 |
| Hours for phone and social media agents | 7am to 7pm, 7 days a week |
| Refund requests and queries | refunds@flysafair.co.za |
| Luggage claims and lost property | lostproperty@flysafair.co.za or 087 357 0030 |
| Travel agents and corporate travel managers | agents@flysafair.co.za or +27 87 350 7122 |
| Media relations (media only) | media@flysafair.co.za or 011 928 0000 |
| Self-service | Manage My Booking on flysafair.co.za |
Outside those hours, FlySafair’s contact page says the call centre is closed and asks you to email help@flysafair.co.za or search its help library. Agents also answer on WhatsApp, Messenger, Facebook and X from 7am to 7pm. On FlySafair’s contact page, the WhatsApp icon links to 072 940 4565, while the tap-to-call link printed under that number is malformed, so save and message the number rather than dialling the link.
FlySafair complaints email, support desk and after-hours contact
FlySafair does not publish a separate complaints email address or an after-hours number. For complaints and support, call the customer care desk on 087 357 0030 between 7am and 7pm, 7 days a week, or email help@flysafair.co.za. When the call centre is closed, FlySafair asks you to email help@flysafair.co.za or search its help library. Refund requests and refund queries go to refunds@flysafair.co.za.
FlySafair cancellations and refunds
Cancel 45 days or more before departure and FlySafair refunds 50% of the fare. Under 45 days, a 100% cancellation fee applies and there is no refund, except in Consumer Protection Act cases such as a passenger’s death or hospitalisation. Use FlySafair’s refund application page, and send follow-up queries to refunds@flysafair.co.za.
FlySafair baggage claim contact number
For delayed, missing or damaged luggage, or missing items, call 087 357 0030 or email lostproperty@flysafair.co.za. Create a luggage claim within 24 hours of the incident.
- Open My Booking at flysafair.co.za/manage with your 6-digit PNR (booking reference) and surname.
- Choose Luggage Claims in the left panel and complete the form.
- Track the claim the same way. A call centre agent will also update you.
FlySafair name change, passport number and mobile number
A passenger name change costs R330 per person per booking. Make it in the change bookings portal (Manage My Booking): enter your booking reference and the last name of one traveller, scroll to the bottom and choose to change the passenger name. You can also call the call centre on 087 357 0030.
FlySafair’s help library does not publish a separate procedure for changing a passport number or mobile number on a booking. Use Manage My Booking or call 087 357 0030. In the FlySafair app you can load a booking with your booking reference and last name, or with your mobile number, then choose Manage to change or cancel.
Accepted ID for domestic travel includes a green ID book or ID card, a valid driver’s licence and a passport. Certified copies must be no older than 3 months, and digital copies are not accepted for adults.
FlySafair travel agent and group bookings contact
Travel agents, corporate travel managers, small businesses and industry partners use FlySafair’s Travel Management Solutions team on agents@flysafair.co.za or +27 87 350 7122. Its Travel Management Portal offers reporting, saved cards and an invoice payment option. Group bookings of 10 or more people go to the Group Bookings team on 087 350 7133. FlySafair does not publish a procurement or buying department contact. Airlink is a different airline with its own contact details.
FlySafair marketing and media department
FlySafair’s media relations contact is media@flysafair.co.za, and the Media Relations Team is on 011 928 0000. FlySafair says customer service queries and media sales queries are not handled through that inbox, so use 087 357 0030 or help@flysafair.co.za for bookings.
Change or cancel a FlySafair booking online
- Change your flights: go to Manage My Booking, enter your booking reference and last name, tap Continue, then Change Flight and follow the steps.
- Cancel your booking: in Manage My Booking, enter your booking reference and last name, tap Continue, then Cancel Booking.
- Lost your booking confirmation: FlySafair says you do not need a copy to fly; your name and ID are enough to check in. Search your inbox for an email from noreply@flysafair.co.za, or the SMS with your booking reference if you chose SMS.
FlySafair’s help library covers the questions it gets most: identification needed for travel, changing flights and passenger names, add-on services, what to expect at the airport, luggage policy and allowances, what can be taken on board, cancellations and refunds (including its refund application), voluntary changes, online check-in, and children and infants.
FlySafair ticket sales desks, including Cape Town
FlySafair does not publish a separate Cape Town phone number; Cape Town customers use 087 357 0030 or the ticket sales desk at Cape Town International Airport. FlySafair lists ticket sales desks at these airports:
| City | Airport |
|---|---|
| Johannesburg | O.R. Tambo International and Lanseria International |
| Cape Town | Cape Town International |
| Durban | King Shaka International |
| Gqeberha (Port Elizabeth) | Chief Dawid Stuurman International |
| Bloemfontein | Bram Fischer International |
| East London | East London Airport |
| George | George Airport |
| Mbombela (Nelspruit) | Kruger Mpumalanga International |
| International | Mauritius, Zanzibar (Tanzania), Victoria Falls and Harare (Zimbabwe, with a Harare town ticket sales office at 9 Bodle Ave, Harare), Windhoek (Namibia) and Lusaka (Zambia) |
Where FlySafair flies
FlySafair’s About Us page lists its destinations as Johannesburg (O.R. Tambo International, JNB, and Lanseria International, HLA), Cape Town International (CPT), King Shaka International in Durban (DUR), East London (ELS), Chief Dawid Stuurman International in Gqeberha (PLZ), George (GRJ), Bram Fischer International in Bloemfontein (BFN), Kruger Mpumalanga International in Mbombela (KMIA) and Hoedspruit International (HDS). Its international destinations are Mauritius (MRU), Zanzibar (ZNZ), Victoria Falls (VFA), Harare (HRE), Windhoek (WDH) and Lusaka (LUN). FlySafair points customers to its published Flight Schedule on flysafair.co.za for which days and times each route flies. Special assistance for passengers and bookings for unaccompanied minors aged 5 to 11 are arranged through the FlySafair website.
FlySafair head office and company
FlySafair’s Contact Us and About Us pages do not publish a head office street address or head office phone number; the published routes are the call centre, email, WhatsApp, social media and the airport ticket desks. FlySafair is the low-cost airline of Safair, an aviation company established in 1965 that also runs Lockheed Hercules C130 cargo flights and leases Boeing aircraft to other airlines. FlySafair began flying under its own pink and blue colours on 16 October 2014 with two aircraft between Johannesburg and Cape Town, and says it now operates 36 aircraft.
Safair HQ contact: www.safair.co.za redirects to www.flysafair.co.za, and there is no separate Safair corporate contact page. The only non-customer line FlySafair publishes is Media Relations on 011 928 0000 (media only). “safair.co.ca” is not a Safair domain.
FlySafair Zimbabwe contact details
FlySafair lists ticket sales desks at Victoria Falls International Airport (VFA) and Robert Gabriel Mugabe International Airport (HRE), plus a Harare town office at 9 Bodle Ave, Harare. It does not publish a Zimbabwe phone number, so use 087 357 0030 or help@flysafair.co.za.
FlySafair HR and careers
FlySafair’s careers page lists current positions but no HR phone number or mailbox. Safair warns of recruitment fraud: it never asks applicants for money, and fraudulent messages come from non-Safair addresses such as yahoo.com or gmail.com.
Frequently asked questions
What is the FlySafair complaints email address?
FlySafair does not publish a separate complaints mailbox. Email help@flysafair.co.za or call 087 357 0030 from 7am to 7pm, 7 days a week.
Does FlySafair have an after-hours contact number?
No. Outside 7am to 7pm the call centre is closed, and FlySafair asks you to email help@flysafair.co.za or search its help library.
How do I claim for lost or damaged luggage on FlySafair?
Create a claim within 24 hours in My Booking under Luggage Claims, or call 087 357 0030 or email lostproperty@flysafair.co.za.
How much does a FlySafair name change cost?
R330 per person per booking, through Manage My Booking or the call centre on 087 357 0030.
What is the FlySafair travel agent contact?
Travel agents and corporate travel managers use agents@flysafair.co.za or +27 87 350 7122. Group bookings of 10 or more people use 087 350 7133.
Sources
- FlySafair Contact Us page, flysafair.co.za/about-us/contact-us, read 26 September 2026
- FlySafair About Us page, flysafair.co.za/about-us, read 17 September 2026
- FlySafair luggage claims page, flysafair.co.za/travel-tools/luggage-claims, read 26 September 2026
- FlySafair refunds application page, flysafair.co.za/travel-tools/flysafair-refunds-application, read 26 September 2026
- FlySafair Travel Management Solutions page, flysafair.co.za/travel-tools/travel-management-information, read 26 September 2026
- FlySafair media centre, flysafair.co.za/about-us/media-centre, read 26 September 2026
- FlySafair careers page, flysafair.co.za/about-us/careers, read 26 September 2026
- FlySafair help library: Changing Passenger Names, Voluntary Changes or Cancellations, and Forms of Identification, flysafair.zendesk.com, read 26 September 2026
- Safair website, safair.co.za (redirects to flysafair.co.za), read 26 September 2026