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Imperial Head Office Contact Details

Verified 2 September 2026Official source onlyIndependent directoryReport a wrong number

Imperial publishes a head office switchboard and a separate line for new business, and almost nothing else that reaches a person directly. Its contact page is built for investors, media and prospective clients rather than for customers with a delivery query, and every executive listed on it is printed beside the same switchboard number. If you are chasing a consignment, the head office number is the entry point rather than a shortcut past it.

Official contact channels

Those two numbers are the only ones the company publishes. The head office number appears five separate times on the page, printed beside the investor relations, sustainability and media contacts alike, which is what identifies it as a switchboard rather than anyone direct line. The new business number behaves the same way, appearing against more than one executive in different verticals. Every other contact on the page is a named individual with a personal work mailbox, and those are deliberately not reproduced here: people move between roles, and the switchboard outlasts them.

What this organisation provides

Imperial is a logistics business, and the structure of its new business section shows how it is organised. Enquiries are routed by industry vertical rather than by service type, with MarketAccess Consumer and Healthcare each carrying their own commercial lead. The practical effect is that a request for quotation is answered faster if you name the sector you operate in before describing the freight, because that is the first branch in their routing.

One piece of context matters before you make contact. The investor section of the same site carries an item headed Offer by DP World, reflecting the DP World takeover of Imperial. Anyone dealing with the business commercially may therefore encounter it presented under DP World branding, while the Imperial corporate site remains live and continues to publish the head office details above. If a counterparty introduces itself as DP World in respect of an Imperial contract or invoice, that is consistent with the ownership change rather than something to treat as suspicious, though it is still worth confirming on a number you looked up yourself rather than one supplied in the message.

Address and operating information

  • Business address: Imperial Place, 79 Boeing Road East, Bedfordview, 2007
  • Postal address: PO Box 3013, Edenvale, 1610, Gauteng, South Africa
  • Head office telephone: +27 11 372 6500

No operating hours are published anywhere on the contact page. What it does publish alongside the addresses is a set of GPS coordinates and an online enquiry form, which is the intended route for anyone without an existing contact inside the business.

Bedfordview is a corporate head office rather than a depot or a warehouse. A question about a specific shipment, a delivery window or a damaged consignment is handled by the operating unit that holds the contract, and head office will route the call rather than resolve it. Have the contract reference or waybill number ready, because without one there is nothing for the switchboard to route on.

Support and escalation routes

Work through the enquiry form or the head office switchboard first, then the operating division that holds your contract, then corporate affairs at head office if the division has stopped responding. For environmental, social, governance or community matters, the two role mailboxes above are the direct route and skip the switchboard entirely.

Investor matters are handled by a separate investor relations section of the site with its own contacts and its own reporting calendar. That is not the route for a service complaint, and sending one there simply delays it.

The absence on this contact page is worth naming: there is no customer service line, no complaints mailbox and no ombud scheme mentioned. Logistics is not a regulated consumer sector with a dedicated ombud in the way that banking, insurance and medical schemes are, so a commercial dispute between two businesses is a contractual matter settled under the contract rather than by a regulator. Where the customer is a consumer rather than a business, the Consumer Protection Act applies and the National Consumer Commission at complaints@thencc.org.za is the external step once the company has given a final answer.

Sources

  • imperiallogistics.com contact page, for the head office address, postal address, switchboard, new business line and the ESG and CSI mailboxes
  • imperiallogistics.com new business section, for the routing by industry vertical
  • imperiallogistics.com investor section, for the Offer by DP World item

All contact details on this page were read from the company own website and verified on 2 September 2026.