Transport & Logistics · Contact details
Imperial Logistics Contact Details and Support Routes
To contact Imperial Logistics, call 011 372 6500 (Head office switchboard, Bedfordview) or 011 677 5000 (Commercial solutions).
This page covers how to contact Imperial Logistics in South Africa. The details below were taken from the official Imperial Logistics contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Imperial Logistics and cannot act on your behalf. Everything here is a routing aid so you reach the right official channel quickly.
Imperial Logistics contact numbers
These routes were verified against the official Imperial Logistics contact page on 21 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Head office switchboard, Bedfordview | 011 372 6500 |
| Commercial solutions | 011 677 5000 |
Imperial Logistics was acquired by DP World, with the transaction implemented in March 2022, and now trades as part of that group. Its own site and switchboard remain in use. Note that its contact page also lists named executives with direct and mobile numbers; we do not republish individuals’ personal contact details, so only the general switchboards appear above.
The official contact page names the two switchboards above, lists named executives with direct and mobile numbers, and carries any online enquiry form. Only the general switchboards appear above, because this site does not republish individuals’ personal contact details.
Imperial Logistics email address and putting a query in writing
Imperial Logistics’ official contact page lists the two switchboards above and named executives with direct and mobile numbers; this site does not republish individuals’ personal contact details, so no email address appears among the routes here. If you need to put something in writing, call a switchboard first and ask where your query should be sent, or use the enquiry route on imperiallogistics.com.
Before you call Imperial Logistics
Have a clear one line summary of what you need resolved, your account, order or reference number if you already have one, and the identity document or account holder details, since most South African providers verify who you are before discussing an account. Have dates, amounts and any error message exactly as it appeared. Ask for a reference number on every call, because without it a follow up call starts from nothing.
Complaints and escalation at Imperial Logistics
If a first call does not resolve the matter, escalate through the organisation’s own complaints process first, keeping every reference number issued. Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Imperial Logistics contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Imperial Logistics.
- Reach Imperial Logistics through the official site at imperiallogistics.com rather than through a number in a search advert or a social media reply.
- Imperial Logistics will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
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Frequently asked questions
What is the Imperial Logistics contact number?
The routes Imperial Logistics publishes on its official contact page are listed in the table above, with what each one is for. The main route is 011 372 6500. Confirm it on imperiallogistics.com before relying on it, since numbers are changed from time to time.
What is the Imperial Logistics email address?
This site lists no email address for Imperial Logistics, only the switchboards on 011 372 6500 and 011 677 5000, because the official contact page’s other contacts are named executives whose personal details are not republished here. Call a switchboard and ask where your query should go, or use the enquiry route on imperiallogistics.com.
How do I know an Imperial Logistics number is genuine?
Check it against the official site at imperiallogistics.com. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Imperial Logistics, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Sources
Contact routes on this page were checked against the official Imperial Logistics source on 21 August 2026. If you find a detail that has changed, the official source above is always the authority.