Skip to content
Official-source based. 100% Free to Use. 🇿🇦 Focused on South African services. Independent Directory. Updated as sources change.
ContactDetails.co.za — Find Official Contacts. Get Help Faster. Need Help?

The Courier Guy Contact Details

The Courier Guy is a South African courier and parcel delivery company. The contact details below were read from The Courier Guy contact page on 31 August 2026.

Official contact channels

The media address is for press and story enquiries, not a faster route to customer support – a delivery question sent there will be redirected. The 010 number is a Johannesburg geographic line charged as a normal call.

What this organisation provides

The Courier Guy provides parcel collection and delivery across South Africa for businesses and individuals, with online shipping, parcel tracking and a self-service support area.

Track before you call. Most queries – where a parcel is, whether a delivery was attempted, when it is due – are answered by the tracking tool without contact, and the tracking status is the first thing support will ask you for anyway.

Before contacting The Courier Guy, have the waybill or tracking number. It is the reference that identifies a consignment, and a tracing request cannot start without it. For a collection query, have the collection address and the date and time the collection was booked. For damage or loss, photograph the packaging as well as the contents before disposing of anything.

If you are the recipient rather than the sender, note that the contract of carriage is with the sender. Where an online retailer shipped to you, the retailer is usually the party who must lodge a claim – contact them in parallel rather than only the courier.

Address and operating information

The Courier Guy does not publish a head office street address or support operating hours on its contact page, directing customers to the phone line, WhatsApp, email and the online help route instead.

Courier collections run to daily cut-off times rather than office hours. A parcel booked after the cut-off for your area moves the following working day, which is the commonest reason a delivery appears late when it is in fact on schedule. Confirm the cut-off when you book.

Support and escalation routes

Raise the matter on 010 222 2300, WhatsApp on 082 823 3254 or [email protected], quoting the waybill number, and keep the reference. Put a loss or damage claim in writing with proof of the value of the contents – an invoice or receipt.

Courier liability is limited by the terms of carriage accepted at booking, and those limits are usually well below the replacement value of the goods – which is why separate transit cover exists. Read the terms before assuming full value will be paid.

If the matter is unresolved, a courier service paid for by a consumer falls under the Consumer Protection Act, administered by the National Consumer Commission. A business-to-business consignment is governed by the contract terms instead, so the route there is legal rather than a consumer complaint.

Sources