Transport & Logistics · Contact details
Courier It Contact Details
The CourierIT contact number is +27 11 552 1000 (011 552 1000 inside South Africa). It reaches the Customer Experience Centre, which also answers WhatsApp on the same number and email at contactus@courierit.co.za. CourierIT says WhatsApp is the fastest option. The centre works Monday to Friday, 08:00 to 18:00. CourierIT does not publish separate numbers for its branches in Durban, Cape Town, Johannesburg or any other city, so every branch enquiry goes to this number. These details were read on courierit.co.za on 16 and 26 September 2026.
CourierIT Durban, Cape Town and Johannesburg contact numbers
CourierIT says it has 17 branches and 23 hubs across South Africa, but it publishes no branch list, city phone numbers or branch addresses. That includes Durban, Cape Town, Johannesburg (JHB), Pretoria, Polokwane, Bloemfontein, Rustenburg, Klerksdorp, Nelspruit, Gqeberha (PE) and Prince Albert, and there is no published warehouse address. For any of these areas, call or WhatsApp the Customer Experience Centre on +27 11 552 1000, or email contactus@courierit.co.za with your waybill number.
ContactDetails.co.za is an independent directory. We are not CourierIT and cannot trace a waybill, rebook a collection or claim for a damaged parcel.
CourierIT contact routes
| What it is for | Contact | Hours |
|---|---|---|
| WhatsApp: quick support and general enquiries | +27 11 552 1000 | Monday to Friday 08:00 to 18:00 |
| Customer Experience Centre by phone: urgent help and service queries | +27 11 552 1000 | Monday to Friday 08:00 to 18:00 |
| Email: enquiries routed to the right team | contactus@courierit.co.za | Written |
| Enquiry form | “Send an Enquiry” form on the CourierIT Contact Us page | Written |
| Track a parcel | “Track your package” box on the courierit.co.za homepage, or intellitrack.courierit.co.za (“Track my parcel”) | Online |
| Quote and book without an account (Send It, cash prepaid) | sendit.courierit.co.za | Online |
| Durban, Cape Town, Johannesburg and other branch numbers | Not published; use +27 11 552 1000 or contactus@courierit.co.za | Monday to Friday 08:00 to 18:00 |
CourierIT lists Saturday support as “express delivery only” and is closed on public holidays. The site does not publish separate numbers or addresses for any branch, so there is no official CourierIT Middelburg contact to list. For a Middelburg collection or delivery, contact the Customer Experience Centre with your waybill number.
CourierIT trading hours
The Customer Experience Centre is open Monday to Friday, 08:00 to 18:00. On Saturday, CourierIT lists express delivery only, and it is closed on public holidays.
What CourierIT provides
CourierIT is an express courier and part of the RTT Group. It says it runs 23 network hubs and 17 branches across South Africa, with a 24/7 risk control room watching vehicles, linehaul and hubs. Its national services are:
- Overnight courier: delivered to main centres by 11:00 the next working day
- Dawn: delivered to main centres by 09:00 the next working day
- Same day courier: collected and delivered the same day within 120 minutes
- Economy: delivered to main centres within 48 to 72 hours
- Door to counter: delivered to more than 3 000 stores within 48 to 72 hours
After-hours collection or delivery (before 08:00 or after 18:00 on weekdays), and Sunday and public holiday service, are listed as extra options. Internationally, CourierIT offers document and parcel exports and imports, cross-border economy delivery to Botswana, Lesotho, Namibia and Eswatini, deferred international courier, airfreight and reverse logistics. Individuals can get a rate and book a shipment online without an account through “Send It”. Businesses use E-waybill, which needs an account, and can apply for an account on the site.
CourierIT cash payments and quotes
To get a CourierIT quote and book without an account, use Send It at sendit.courierit.co.za. CourierIT’s homepage describes Send It as cash-prepaid sending for anyone, anywhere. It does not publish cash-payment points or explain how cash is accepted, so ask the Customer Experience Centre on +27 11 552 1000 before you go anywhere to pay.
CourierIT address
CourierIT’s website does not publish a head office street address or branch addresses. Access to information requests go through the RTT Group forms linked from CourierIT’s privacy policy page: a Request for Access to Record form, an internal appeal form and a fees form. CourierIT’s B-BBEE certificate is also linked from its footer.
Support and escalation routes
- Check the parcel status with the tracking box on the homepage first, using the waybill number.
- If tracking does not answer the question, send the waybill number to the Customer Experience Centre on WhatsApp or call +27 11 552 1000 during support hours.
- For anything that needs a written record, such as a damaged parcel, email contactus@courierit.co.za with the waybill number and keep the reply.
Frequently asked questions
What is the CourierIT Durban contact number?
CourierIT does not publish a Durban branch number. Call or WhatsApp the Customer Experience Centre on +27 11 552 1000, or email contactus@courierit.co.za.
What is the CourierIT Cape Town contact number?
There is no published Cape Town number. Use +27 11 552 1000 (011 552 1000 inside South Africa), which handles all branches.
What is the CourierIT Johannesburg contact number?
CourierIT’s single published number is +27 11 552 1000, for calls and WhatsApp.
What are CourierIT’s trading hours?
Monday to Friday, 08:00 to 18:00. Saturday is express delivery only, and public holidays are closed.
Can I pay CourierIT in cash?
Send It at sendit.courierit.co.za is described as cash-prepaid sending, but CourierIT does not publish cash-payment points.
Sources
- courierit.co.za: Contact Us, homepage, About Us, National Courier Services, International Courier Services and Privacy Policy, read 16 September 2026
- courierit.co.za Contact Us, About Us, homepage (Send It and tracking links) and page sitemap (no branch pages), read 26 September 2026