Mr D Contact Details

Mr D has no support telephone number and no support email address. Everything runs through forms, and there are two different ones depending on whether your problem is about an order you have already placed. One caution before you copy an address off their page: the email shown in the contact form is an example filled into the field, not a working support mailbox.

How to contact Mr D customer support

What you need	Where to go
Problem with a current order	mrd.com/help, using the get help with a current order form
Anything not about a current order	the separate form on the same page
Frequently asked questions	mrd.com/help/faqs
Ideas and complaints	mrd.com/help
Partner and driver applications and careers	separate routes under mrd.com/about

The two forms matter because they land in different queues. A delivery problem goes through the current-order form; account, billing and general matters belong on the second form, which covers issues not related to a current order.

What to have ready when you contact Mr D

The current order form asks for your name, email address, contact number, order number and a description, so have the order number ready before you start, because that is what ties the report to your delivery.

The email address in the Mr D contact form is not real

The email address appearing in the form is placeholder text sitting in the email field as an example. It looks like a genuine staff mailbox because it uses a first name on the company domain, but it is not a support address and mail sent there should not be expected to reach anyone.

What Mr D is and how its support works

Mr D is a food and grocery delivery service ordered through its app or website. Its support runs on a helpdesk system behind those forms rather than through a call centre, so there is no queue to hold in and no number to dial. The site also carries separate routes for restaurants and shops wanting to list, for people applying to drive, for careers, and a responsible disclosure policy for security researchers who find a vulnerability.

Escalating a Mr D complaint

Report a delivery problem through the current order form as soon as possible and keep the order number and any reference the helpdesk gives you, since a late report on a food order is harder to resolve.

If the outcome is unsatisfactory, an unresolved complaint about goods, a refund or a service failure is a Consumer Protection Act matter and can be escalated to the National Consumer Commission. If the complaint concerns the food itself, being unsafe or causing illness, the environmental health department of the local municipality inspects food premises and can act on the restaurant, which is a separate route from the delivery platform. A driver or partner dispute is a commercial or employment matter rather than a consumer one, and goes through the relevant route under the about section.

Frequently asked questions

What is the Mr D contact number?

There is none. Mr D publishes no support telephone number; support runs through the forms at mrd.com/help.

What is the Mr D email address?

Mr D publishes no support email address. The email shown inside the contact form is placeholder example text, not a working mailbox.

How do I complain about a Mr D delivery?

Use the get help with a current order form at mrd.com/help, with your order number ready, and keep any reference the helpdesk gives you. An unresolved complaint about goods or a refund is a Consumer Protection Act matter and can be escalated to the National Consumer Commission.

How do I apply to drive for Mr D?

Driver applications, partner sign-ups and careers all run under mrd.com/about, separately from the customer support forms.

Sources

• Mr D help page carrying both contact forms and the frequently asked questions link: mrd.com/help
• Mr D partner, driver, careers and responsible disclosure routes: mrd.com/about