PUDO Contact Details

The PUDO tracking contact number is 0861 203 203, the support line of The Courier Guy, which runs PUDO (now TCG Locker) as its parcel locker service. The support email is support@thecourierguy.co.za. There is one national support line: PUDO does not publish separate numbers for Johannesburg or other cities, and individual lockers have no phone numbers.

A locker parcel has a collection window. Miss it and the parcel is returned to the sender, which is a far slower thing to reverse than a redelivery. The collection code is sent by message and expires with the window.

Keep the waybill number. Locker parcels are traced on the waybill, and a parcel that cannot be traced on one cannot be traced at all.

PUDO contact numbers at a glance

PUDO helpline / customer support	0861 203 203
Support email	support@thecourierguy.co.za
Business rates outside the National One Rate	sales@thecourierguy.co.za
Track, quick quote and register	Customer portal at customer.tcglocker.co.za

Pudo.co.za now redirects to The Courier Guy’s locker courier services page. The official locker customer portal (customer.pudo.co.za, which redirects to customer.tcglocker.co.za) lists these support routes in its Contact & Support section. These routes were read in the official customer portal rather than on a public contact page, because thecourierguy.co.za blocked automated access when the check was run on 26 September 2026.

PUDO tracking and account queries

For account queries, email support@thecourierguy.co.za or call 0861 203 203, and quote your waybill number for any parcel query. Track a parcel, get a quick quote or register in the official customer portal at customer.tcglocker.co.za.

PUDO locker locations

PUDO does not publish a readable public list of locker addresses. Choose a locker on the locker map in the customer portal when you book, and do not rely on locker addresses copied onto directory sites, which go out of date. This applies to a specific town or mall, such as Tzaneen, Rustenburg, Polokwane, Parow or Jewel City: the portal shows the current lockers, and all queries about a locker go to The Courier Guy support on 0861 203 203.

How to change a PUDO collection address or locker

PUDO does not publish self-service instructions for changing the collection locker. Email support@thecourierguy.co.za or call 0861 203 203 with your waybill number.

What to have ready before you call

• A clear one line summary of what you need resolved.
• Your account, order or reference number if you already have one.
• The identity document or account holder details, since most South African providers verify who you are before discussing an account.
• Dates, amounts and any error message exactly as it appeared.
• A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.

Calling outside peak times helps: Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.

Freight, consignments and who is liable

• The waybill is the document. A consignment cannot be traced without the waybill or consignment number, and a carrier that cannot produce one may not have collected.
• Risk usually passes on delivery, not dispatch. Goods lost in transit are the sender’s problem to resolve with the carrier, not the recipient’s.
• Note damage on the delivery note before signing. Signing an unmarked note makes a later claim considerably harder.
• Carrier liability is usually limited by the terms of carriage, often to a low amount per kilogram, which is why goods-in-transit insurance exists for anything valuable.
• Cross-border freight involves customs. A consignment held at a border is normally a documentation or duty matter for SARS Customs rather than a carrier problem.

Keep the purchase order, the waybill and proof of delivery together. Every freight dispute is resolved by those three documents agreeing, and by nothing else.

Complaints and escalation

If a first call does not resolve the matter, escalate through the business’s own complaints process first, in writing and with a reference number. Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most consumer complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.

Avoiding fake PUDO contact numbers

Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not PUDO.

• Reach PUDO on 0861 203 203 or through the official customer portal rather than through a number in a search advert or a social media reply.
• PUDO will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
• Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
• If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.

ContactDetails.co.za is an independent directory. We are not PUDO and cannot act on your behalf. Everything here is a routing aid so you reach the right official channel quickly.

Related contact pages: Transport contact pages and the Complaints and escalation contact pages.

Frequently asked questions

What is the PUDO tracking contact number?

Call The Courier Guy support line on 0861 203 203, as printed in the official PUDO / TCG Locker customer portal, or email support@thecourierguy.co.za. Quote your waybill number for any parcel query.

How do I track a PUDO parcel?

Track it in the official customer portal at customer.tcglocker.co.za using the waybill number. Locker parcels are traced on the waybill, and a parcel that cannot be traced on one cannot be traced at all.

Where are the PUDO lockers?

Use the locker map in the customer portal when you book. PUDO does not publish a public locker list, and lockers have no phone numbers.

What is the PUDO support email address?

The support email is support@thecourierguy.co.za. Business rates outside the National One Rate go to sales@thecourierguy.co.za.

What happens if I miss the PUDO collection window?

The parcel is returned to the sender, which is far slower to reverse than a redelivery. The collection code is sent by message and expires with the window, so call 0861 203 203 as soon as you realise you cannot collect.

Is there a cost to calling these numbers?

South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.

Sources

• PUDO / TCG Locker customer portal, Contact & Support section, customer.tcglocker.co.za, read 26 September 2026
• PUDO API documentation, api-pudo.co.za, read 26 September 2026