Transport · Contact details
Fishaways Welkom Contact Details
Every food outlet must hold a valid certificate of acceptability from the local municipality, and you are entitled to ask to see it. It is issued by environmental health, not by the brand, and it is the document behind any food safety complaint.
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Where a food complaint goes
| Complaint | Route |
|---|---|
| Suspected food poisoning, dirty premises, pests | Municipal environmental health department. They inspect and can close premises |
| Order wrong, cold, or not delivered | The store manager, then the franchisor |
| Delivery app order | The app, which holds your payment |
| Unresolved after that | CGSO, 0860 000 272 |
Report suspected food poisoning to environmental health even if you recover. A single report is a data point; several from one outlet trigger an inspection that protects other people.
Franchise stores are separately owned
This explains a lot about how complaints are handled. An individual outlet is usually run by a franchisee, an independent business, while pricing, recipes and standards come from the franchisor. Raise it with the store first, then escalate to head office if the store does not resolve it, and keep the slip.
Keep the receipt and, if you can, the food. An investigation into contamination needs the item, and a photograph is far weaker evidence than the product itself.
Welkom is on the 057 code. Store details should be confirmed through the brand’s own store finder, checked 25 August 2026.