Marsh is a global insurance broking and risk advisory firm with a South African operation.
A broker acts for you, not for the insurer, and must be registered as a financial services provider under the FAIS Act. Ask for the FSP number, which you can verify with the Financial Sector Conduct Authority.
Advice complaints and claims complaints go to different places. Bad advice from a broker goes to the FAIS Ombud on 012 762 5000; a claim your insurer refused goes to the National Financial Ombud on 0860 800 900. Ask how the broker is paid before you take the advice. Commission on an insurance policy is built into the premium and a fee may be charged on top, and the FAIS Act requires that both be disclosed to you in writing. A broker who will not put the remuneration in the record of advice is not meeting the standard the Act sets. Keep the record of advice itself: it states what you were recommended and why, and it is the document any later complaint to the FAIS Ombud turns on.
This page covers how to contact Marsh in South Africa. The details below were taken from the official Marsh contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not Marsh and cannot act on your behalf. Everything on this page is a routing aid so you reach the right official channel quickly.
Marsh contact numbers
We could not verify a contact number for Marsh. Its website at marsh.com blocks automated access, so we could not read its contact page when we checked on 23 August 2026. The site works normally in a browser.
We have deliberately not published a number here. An unverified number is worse than none: it sends people to whoever happens to answer it, which is exactly the mechanism behind contact-detail scams.
Self-service options before you call
- Check the official site at marsh.com, which carries the current contact details and any online enquiry form.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Using an insurance broker or adviser
- A broker acts for you, not for the insurer, and must be registered as a financial services provider under the FAIS Act. Ask for the FSP number, which is verifiable with the Financial Sector Conduct Authority.
- Ask how the broker is paid. Commission is built into the premium and a fee may be charged on top, and the FAIS Act requires both to be disclosed to you in writing.
- Keep the record of advice. It states what you were recommended and why, and it is the document any later complaint to the FAIS Ombud turns on.
- Advice complaints and claim complaints go to different places. Bad advice goes to the FAIS Ombud; a refused claim goes to the National Financial Ombud.
- Declare everything material when taking out cover. Non-disclosure is the commonest reason a claim is repudiated, and insurers check at claim stage rather than at sale.
The FAIS Ombud answers on 012 762 5000 for advice complaints. The National Financial Ombud on 0860 800 900 handles claims and service complaints against insurers, both free of charge.
Complaints and escalation
If a first call does not resolve the matter, escalate through the provider’s own complaints process. Unresolved complaints about banking, credit or insurance go to the National Financial Ombud on 0860 800 900, free of charge, and credit agreement conduct goes to the National Credit Regulator on 0860 627 627.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most financial complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake Marsh contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not Marsh.
- Reach Marsh through the official site at marsh.com rather than through a number in a search advert or a social media reply.
- Marsh will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
Frequently asked questions
What is the Marsh contact number?
We do not publish one, because we could not confirm a number on an official source. Numbers do circulate on directory sites, and we do not republish those.
How do I know a Marsh number is genuine?
Check it against the official site at marsh.com. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not Marsh, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against official sources on 23 August 2026. If you find a detail that has changed, the official source is always the authority.