Emperors Palace sits next to O.R. Tambo International Airport and runs a complimentary shuttle between the two, which is the detail most callers actually want. The shuttle runs every 20 minutes, daily, between 06:00 and 23:00.
Official contact channels
- Telephone: 011 928 1000
- Email: [email protected]
- Physical address: 64 Jones Road, Kempton Park, Johannesburg
- Postal address: PO Box 956, Kempton Park, 1620
What this organisation provides
Emperors Palace is a hotel, casino and entertainment complex operated by Peermont. It offers hotels, restaurants, shopping, a day spa, padel courts, an entertainment emporium and extensive conferencing space including the Convention Centre, the South Wing, the North Wing, Centre Court and the Theodora Boardroom. It publishes venue specials and separate government rates for conferencing, which is worth asking about if you are booking on a departmental budget.
Address and operating information
The complimentary airport shuttle runs every 20 minutes from 06:00 to 23:00 every day. Private VIP transfers are a separate paid service and are not run by the resort: Emperors Palace states they are arranged through Qalabotjha Transport (Pty) Ltd on 011 928 1762. Check which service you are booking before you call, because that number reaches the transport operator rather than the hotel.
Support and escalation routes
Use the switchboard or the general mailbox for a booking or account query and ask for a reference. Emperors Palace is in Kempton Park, so the licensing and complaints authority for its casino operation is the Gauteng Gambling Board. Peermont publishes the National Responsible Gambling Programme toll free counselling helpline as 0800 006 008, with the word help by WhatsApp to 076 675 0710. A complaint about accommodation, food or a service charge is a Consumer Protection Act matter and can be escalated to the National Consumer Commission if the resort does not resolve it.
Sources
- Emperors Palace contact page with telephone, email and addresses: emperorspalace.com/contact-us/
- Emperors Palace shuttle and VIP transfer information on the same page: emperorspalace.com/contact-us/