Travel & Hospitality · Contact details
Emperors Palace Contact Details
For Emperors Palace restaurants, hotel, casino, theatre or general resort enquiries, use the main switchboard on 011 928 1000. The general email address is info@emperorspalace.com, and the resort is at 64 Jones Road, Kempton Park, Johannesburg. The free O.R. Tambo shuttle runs every 20 minutes from 06h00 to 23h00, daily. These details were read on emperorspalace.com on 24 September 2026.
Emperors Palace contact details at a glance
| Detail | Value |
|---|---|
| Switchboard | 011 928 1000 |
| info@emperorspalace.com | |
| Street address | 64 Jones Road, Kempton Park, Johannesburg |
| Postal address | PO Box 956, Kempton Park, 1620 |
| VIP airport transfers | 011 928 1762 |
The switchboard covers the whole resort, including the casino, the hotels, the convention centre, the theatres and the restaurants. Say which part of the property you need when the call is answered so that your enquiry can be directed appropriately.
Emperors Palace restaurants
For enquiries about Emperors Palace restaurants, use the resort switchboard on 011 928 1000. The current page does not list separate restaurant telephone numbers, but it states that the main switchboard covers the restaurants as well as the rest of the property.
Restaurants are one of the facilities on the property alongside the hotels, casinos, theatres, shopping, day spa, convention facilities and padel courts. When calling, say that your enquiry is about a restaurant so the switchboard can identify the part of the resort you need.
Emperors Palace airport shuttle and VIP transfers
The resort is next to O.R. Tambo International Airport and runs a complimentary shuttle every 20 minutes between 06h00 and 23h00, every day. You do not book it and you do not pay for it.
Private VIP transfers are a separate, paid service and are not run by the resort. They are arranged through Qalabotjha Transport, on 011 928 1762.
The two services are different. If a flight lands after 23h00 or before 06h00, the free shuttle is not running, so the published options on this page are the VIP transfer number or your own transport.
Getting to Emperors Palace without a car
The Gautrain reaches the resort by bus. Gautrain buses run on weekdays, excluding public holidays, between 05h30 and 20h30 on a route directly to Emperors Palace.
That timetable excludes weekends and public holidays. If you are planning a weekend visit, do not rely on the Gautrain bus service described on the resort’s published information.
For drivers, the resort publishes directions from Johannesburg, Pretoria and Sandton. All three routes converge on the Griffiths Road off-ramp from the R21, followed by a left turn into Jones Road.
Emperors Palace address, coordinates and entrance
The street address is 64 Jones Road, Kempton Park, Johannesburg, while the postal address is PO Box 956, Kempton Park, 1620.
The resort publishes its coordinates as 26 degrees 08 minutes 55.10 seconds south, 28 degrees 13 minutes 20.17 seconds east. The property is large and backs onto the airport precinct, while the entrance is on Jones Road.
The published driving routes all finish in the same way: leave the R21 at the Griffiths Road off-ramp, turn left at the top of the bridge, then left at the T-junction into Jones Road, with the entrance on your left.
Hotels, casino, theatres and other facilities
- Three hotels: Peermont D’oreale Grande, Peermont Mondior and Peermont Metcourt, plus a club floor and lounge
- The main casino, the Jade Casino, and private and semi-private gaming areas
- A convention centre with a south wing, north wing and centre court
- The Theatre of Marcellus, the Barnyard Theatre and a Nu Metro cinema
- Restaurants, shopping, a day spa and padel courts
Emperors Palace is a Peermont resort. The hotel names carry the Peermont brand rather than the Emperors Palace name, which can matter when checking a booking confirmation or invoice.
The resort also publishes government rates for its conference venues. The current page recommends asking about those rates directly rather than assuming the same information will appear through an online booking route.
Emperors Palace gambling rules and responsible gambling help
No one under 18 may gamble. The resort states this on its own pages.
For responsible gambling counselling, Emperors Palace publishes the National Responsible Gambling Foundation toll-free counselling line, 0800 006 008. It also publishes a WhatsApp route: send the word HELP to 076 675 0710.
Those services are described as free and confidential and are not operated by the resort’s own staff. They are separate from the Emperors Palace switchboard.
Contact details not republished on this page
The resort’s pages carry a named employee’s work mailbox. This page does not republish personal addresses of that kind.
The general contact routes retained here are the switchboard on 011 928 1000 and the general mailbox at info@emperorspalace.com. These reach the resort without relying on an individual employee’s address.
Frequently asked questions
What number do I call for Emperors Palace restaurants?
Use the Emperors Palace switchboard on 011 928 1000. The page states that this switchboard covers the restaurants as well as the casino, hotels, convention centre and theatres.
What is the Emperors Palace contact number?
The main switchboard number is 011 928 1000. The separate number listed for VIP airport transfers is 011 928 1762.
What is the Emperors Palace email address?
The general email address listed on this page is info@emperorspalace.com.
Where is Emperors Palace located?
The street address is 64 Jones Road, Kempton Park, Johannesburg. The published driving directions approach the property from the R21 via the Griffiths Road off-ramp and Jones Road.
When does the Emperors Palace airport shuttle run?
The complimentary O.R. Tambo shuttle runs every 20 minutes between 06h00 and 23h00, every day. The page states that you do not book it and you do not pay for it.
How do I know these Emperors Palace details are correct?
We only list details read from the official website or channels of Emperors Palace, and this page shows the date they were checked. Confirm on the official site before you share personal information or make a payment.
Sources
- Emperors Palace, emperorspalace.com, Contact Us page, for the switchboard number, email address, street and postal addresses, the shuttle times, the VIP transfer operator and number, the Gautrain bus times and the driving directions (read 24 September 2026)
- Emperors Palace, emperorspalace.com, site navigation and footer, for the hotels, casinos, convention centre, theatres and other facilities, the Peermont ownership, the age restriction and the responsible gambling counselling line and WhatsApp number (read 24 September 2026)