This page covers how to contact City Power in South Africa. The details below were taken from the official City Power contact page rather than from any third-party directory.
ContactDetails.co.za is an independent directory. We are not City Power and cannot access, change or act on your account. Everything on this page is a routing aid so you reach the right official channel quickly.
City Power contact numbers
These routes were verified against the official City Power contact page on 20 August 2026. Contact numbers do change, so confirm on the official page before relying on one for anything urgent.
| What it is for | Contact |
|---|---|
| Call centre (faults, electricity queries, meter readings) | 011 490 7484 |
| Call centre toll free | 0800 202 925 |
| Escalation toll free | 0800 003 156 |
| Head office | 011 490 7000 |
| City of Joburg | 0860 562 874 |
| Anti fraud and illegal connections | 0800 002 587 |
| Theft and vandalism toll free | 0800 116 166 |
| Theft and vandalism WhatsApp | 083 579 4497 |
| Cable theft | 011 490 7900 |
| Electricity queries email | [email protected] |
| Meter reading submissions email | [email protected] |
The call centre runs Monday to Friday 07:00 to 19:00, Saturday 08:00 to 14:00, and Sunday and public holidays 08:00 to 13:00.
Choosing the right City Power route
City Power splits its contact lines by department rather than running everything through one switchboard. Calling the wrong line usually means being transferred or asked to call back, so it is worth picking the right one first time.
- A device or service that is not working: use call centre (faults, electricity queries, meter readings) on 011 490 7484, and ask for a job or fault reference.
- Suspected fraud, phishing or a card you no longer control: use anti fraud and illegal connections on 0800 002 587. Treat this as urgent and call before anything else.
Self-service options before you call
- WhatsApp for theft and vandalism whatsapp on 083 579 4497, which handles routine queries without waiting in a phone queue.
- Email to [email protected], which gives you a written record of what you asked and when.
- The official site at citypower.co.za, where account and self-service tools sit behind a secure login.
- Calling outside peak times. Monday mornings and the hour after 17:00 are usually the worst for South African contact centres.
What to have ready before you call
- A clear one line summary of what you need resolved.
- Your account, order or reference number if you already have one.
- The identity document or account holder details, since most South African providers verify who you are before discussing an account.
- Dates, amounts and any error message exactly as it appeared.
- A pen and paper for the reference number. Ask for one every time, because without it a follow up call starts from nothing.
Complaints and escalation
If a first call does not resolve the matter, escalate through the utility’s own fault and complaints process first, keeping the reference number issued. Unresolved electricity supply and tariff complaints can be escalated to NERSA, the National Energy Regulator of South Africa.
Keep a short written log of each contact: the date, the channel you used, the name of the agent and the reference number. Most electricity and utilities complaint processes ask for exactly that history, and having it ready is usually the difference between a fast resolution and starting over.
Avoiding fake City Power contact numbers
Contact details for well known South African brands are a common target for impersonation. Numbers that look official appear in search ads, social media replies and cloned websites, and the person answering is not City Power.
- Reach City Power through the official site at citypower.co.za rather than through a number in a search advert or a social media reply.
- City Power will never ask you for your full card number, PIN, CVV, online banking password or a one time PIN. Nobody legitimate needs those to help you.
- Treat any caller who creates urgency, asks you to install remote access software, or asks you to move money to a safe account as fraudulent, and end the call.
- If you are unsure whether a call was genuine, hang up and dial the official number yourself rather than calling back a number the caller gave you.
Related contact pages
- Utilities
- Municipality Contact Details South Africa
- Electricity Supplier Contact Details South Africa
- City Power Mobi Contact Details
- City Power Complaints Contact Details
- City Power Fault Reporting Contact Details
- City Power Outages Contact Details
Frequently asked questions
What is the City Power contact number?
The routes City Power publishes on its official contact page are listed in the table above, with what each one is for. The main route is 011 490 7484. Confirm it on citypower.co.za before relying on it, since numbers are changed from time to time.
How do I know a City Power number is genuine?
Check it against the official site at citypower.co.za. A number that only appears in a search advert, a social media reply or a third-party directory should not be trusted for anything involving your account, your money or your identity document.
What should I do if nobody resolves my query?
Ask for the complaint reference and the escalation path on your first call, then follow the escalation route described above. Keep the dates, agent names and reference numbers, because every formal complaint process will ask for them.
Can ContactDetails.co.za resolve this for me?
No. We are an independent directory, not City Power, and we have no access to your account. Everything here is a routing aid so that you reach the correct official channel with the right information in hand.
Is there a cost to calling these numbers?
South African 0860 and 0861 numbers are charged at a share-call or standard rate depending on your provider, and 0800 numbers are toll free from a landline. Calls from a mobile are billed at your own operator’s rate, so check your plan if cost matters.
Contact routes on this page were checked against the official City Power source on 20 August 2026. If you find a detail that has changed, the official source above is always the authority.