The City of Cape Town Customer Call Centre is a single number that routes to four different departments by menu option, covering accounts, water, electricity and motor vehicle queries.
City of Cape Town Call Centre
| Customer Call Centre | 0860 103 089 |
| General email | [email protected] |
| Accounts email | [email protected] |
| Switchboard | 021 400 1111 |
Source: capetown.gov.za.
Menu options and operating hours
| Option 1: Accounts and general queries | Monday to Friday 07:00 to 21:00, Saturdays 08:00 to 14:00, Sundays and public holidays 09:00 to 13:00 |
| Option 2: Water queries | 24 hours a day, 7 days a week |
| Option 3: Electricity queries | 24 hours a day, 7 days a week |
| Option 4: Motor vehicle queries | Monday to Friday 07:30 to 17:00 |
Water and electricity faults can be reported at any time, including overnight and on public holidays. Accounts and motor vehicle queries are only handled during the hours shown.
FreeCall lines
The City operates FreeCall lines at municipal and community buildings across Cape Town, which let residents reach the Call Centre at no cost. These are useful if you do not have airtime, since 0860 numbers are not free from a mobile phone.
When not to use the Call Centre
For fire, flood, rockfall and other environmental emergencies, call 021 480 7700 or 112 toll-free from a mobile phone rather than the Call Centre. Non-urgent service requests such as potholes and illegal dumping can be logged online through the City’s Service Requests Portal, which is usually faster than waiting in a call queue.
Related City of Cape Town pages
- City of Cape Town contact details
- City of Cape Town accounts contact details
- City of Cape Town water contact details
- City of Cape Town service request contact details
FAQs
- What is the City of Cape Town Call Centre number? 0860 103 089, with four menu options depending on your query.
- Is the Call Centre open 24 hours? Only for water and electricity queries. Accounts and motor vehicle queries have limited hours.
- Is the call free? No. 0860 numbers are charged at a shared rate, but the City’s FreeCall lines at municipal buildings let you call at no cost.