Searches for a “car tracker” contact number in South Africa almost always mean Cartrack, and the first thing to establish is which of its numbers you need — because Cartrack separates the emergency line from everything else, and in a theft or hijacking the difference is measured in minutes. The emergency route has three published entry points, including two menu options on the main number, and it exists specifically so a stolen-vehicle report is not sitting in a sales or billing queue. Everything that is not an emergency — billing, fitment appointments, contract changes, app problems — goes to client services on a different number with ordinary business hours. Sales is separate again, and split between consumer and commercial. If you are reporting a vehicle stolen right now, use the emergency numbers below and nothing else. All details come from Cartrack’s own contact page.
Official contact channels
- Emergency — theft or hijacking: 011 250 3134, or 011 250 3000 and choose Option 1, or 010 141 3890 and choose Option 2
- Client services and customer care: 011 250 3000
- Client services email: [email protected]
- Consumer sales: 011 250 3134, 086 133 3736 or 010 140 8369
- Commercial and corporate sales: 010 141 0168 or 011 250 3132, or [email protected]
- Complaint escalations: [email protected]
- Ethics and fraud concerns: [email protected]
Note that 011 250 3134 appears twice, as both an emergency number and a consumer sales number, and that 011 250 3000 is both the emergency main line and the client services line. Say which you need as soon as the call is answered rather than assuming the number alone has routed you.
What this organisation provides
Cartrack supplies vehicle tracking and stolen-vehicle recovery for private motorists and fleets, along with fleet management software for industries including logistics, construction, rental and leasing, and the taxi industry. Its consumer service is built around a tracking unit fitted to the vehicle, which is why so much of its customer contact concerns fitment: the contact form lists scheduling a new fitment, a de-installation or re-installation, unit maintenance, and requesting a fitment certificate as distinct request types. Insurers frequently require that certificate, and it is requested through the same form rather than the emergency line.
Address and operating information
- Registered address: 13 Keyes Avenue, Rosebank
- Postal address: PO Box 4709, Rivonia, 2196
- Client service hours: weekdays 08:00 to 18:00, Saturdays 08:00 to 13:00
Those hours apply to customer care, not to the emergency line. A tracking and recovery service has to answer a theft report at any hour, so treat the emergency numbers as available outside the times above — and never wait for business hours to report a stolen vehicle.
Support and escalation routes
Cartrack publishes a named escalation step, which is more than most tracking providers do, and it is worth using properly.
- Raise the matter first with customer care on 011 250 3000 or at [email protected], and keep the reference.
- If you are not satisfied with that response, Cartrack invites you to escalate to its escalations team at [email protected]. Quote the original reference — the escalation is a review of the earlier answer, not a fresh query.
- Concerns about fraud or ethical irregularities go to [email protected], which Cartrack keeps deliberately separate from customer service.
- Use the online contact form for anything appointment-based, such as fitments and de-installations, since it captures the request type directly.
Sources
The telephone numbers, email addresses, addresses and operating hours on this page were read from Cartrack’s own contact page at cartrack.co.za on 30 August 2026. Nothing has been inferred or taken from a directory. Emergency and recovery numbers are the ones most worth confirming directly, so check them against cartrack.co.za or your contract and save them before you need them.
Additional contact routes
- Anonymous Reporting –
[email protected]