The University of Pretoria routes almost all student contact through one Student Service Centre rather than through departments. The contact details below were read from up.ac.za on 2 September 2026.
Official contact channels
- Student Service Centre: 012 420 3111, [email protected]
- UPOnline call centre (online students): 012 420 8325, [email protected]
- Payments: [email protected]
- Hours: Monday to Friday, 08:00 to 16:00
Contact and online students have different call centres. If you are registered through UPOnline, 012 420 3111 is the wrong number – use 012 420 8325.
UP publishes these lines around the clock, outside Service Centre hours:
- UP Counselling Careline: 0800 747 747
- Crisis Service: 0800 006 428
- 24-hour Operations: 012 420 2310
Admissions and student support
The Service Centre handles general enquiries and student account queries on the same number and mailbox. Everything else has its own route:
- Academic advising, registered students: the UP advising service at up.ac.za/advising
- Prospective students: the Student Recruitment and Retention Division, via the JuniorTukkie pages
- NSFAS and UP funding: logged on SMAX through the student portal
Funding queries are not taken by phone. NSFAS and UP bursary matters go through SMAX on the portal, which means you need portal access before you can raise one – worth sorting out early rather than at a deadline.
Faculties publish their own contact details: Economic and Management Sciences, Education, Engineering Built Environment and IT, the Gordon Institute of Business Science, Health Sciences, Humanities, Law, Natural and Agricultural Sciences, and Veterinary Science. Use the faculty for module, timetable and curriculum questions – the Service Centre will refer them anyway.
Campus and address information
- Physical: University of Pretoria, corner Lynnwood Road and Roper Street, Hatfield
- Postal: University of Pretoria, Private Bag X20, Hatfield 0028
Hatfield houses the central administration. UP is multi-campus, so a faculty you are visiting may not sit at this address – check the faculty page or the campus maps before travelling.
Escalation routes
Raise the matter with the Service Centre first and keep the reference. An unresolved academic dispute goes to the faculty, then through UP’s internal appeal process – the deadlines for appealing an academic exclusion or a result are short and published in the faculty regulations.
UP runs an Ethics Hotline for reporting misconduct, linked from its site. Beyond the university, a complaint about a public higher education institution can go to the Department of Higher Education and Training, and maladministration to the Public Protector.
Sources
- up.ac.za contact page, read 2 September 2026