Business · Contact details
Housing Subsidy Port Elizabeth Contact Details
For a housing subsidy in Port Elizabeth (Gqeberha), call the Eastern Cape Department of Human Settlements customer care line on 086 000 0039, or the Nelson Mandela Metro regional office on 041 363 0782. Housing subsidies in the metro are administered by the Eastern Cape Department of Human Settlements, which has a Nelson Mandela Metro regional office in Port Elizabeth; you apply at the provincial department or at your local municipality.
Housing subsidy Port Elizabeth contact details at a glance
| Route | Details |
|---|---|
| EC Human Settlements customer care | 086 000 0039 |
| Customer care SMS line (reply within 72 hours) | 43619 |
| General email | info@ecdhs.gov.za |
| Nelson Mandela Metro regional office landline | 041 363 0782 |
| Feedback / complaint form | ecdhs.gov.za/index.php/contact-us/ |
| Office hours | Monday to Friday, 08:00 to 16:30 |
Official contact channels
The customer care line, 086 000 0039, handles all Human Settlements matters in the Eastern Cape. If you cannot call, send an SMS to 43619: the department says its customer care team replies within 72 hours. You can also email info@ecdhs.gov.za or use the feedback form on the department’s contact page, which lets you choose general feedback, a request for information or a customer complaint.
For the Port Elizabeth office itself, the Nelson Mandela Metro regional landline is 041 363 0782.
Services and responsibilities
The department runs several housing programmes besides free RDP houses:
- FLISP, for first-time buyers in the gap market
- Individual housing subsidies
- Military veterans housing
- Social housing
- Rural housing
To qualify for a subsidy you must be a South African citizen, contractually capable, married or cohabiting, or single with financial dependants, and a first-time subsidy recipient and first-time home owner.
Office/address information
The department’s contact page lists the Nelson Mandela Metro regional office at Corporate Place, 1st Floor, 66 Ring Road, Greenacres, Port Elizabeth. Another block on the same page gives 163 Durban Road, Korsten, so phone 041 363 0782 to confirm which office to visit before you go.
The head office is at 31 to 33 Phillip Frame Road, Chiselhurst, East London. Offices are open Monday to Friday, 08:00 to 16:30.
Applications and escalation
- Check that you meet the qualifying criteria listed above.
- Gather ID documents for yourself and your spouse, your children’s birth certificates and proof of income, such as a salary slip.
- Apply at the provincial department’s Nelson Mandela Metro office or at the municipality.
- Follow up through customer care on 086 000 0039, SMS 43619 or info@ecdhs.gov.za.
If you are unhappy with the service, submit a customer complaint through the feedback form on the contact page. The department does not publish a separate escalation line.
Other provincial housing offices are listed on our Department of Housing East London page, and tenants in a rental dispute can see the Rental Housing Tribunal contact details. More listings are in the business directory.
Frequently asked questions
What is the housing subsidy contact number in Port Elizabeth?
The Eastern Cape Human Settlements customer care line is 086 000 0039. The Nelson Mandela Metro regional office landline is 041 363 0782.
Where do I apply for an RDP house in Port Elizabeth?
Apply at the Eastern Cape Department of Human Settlements’ Nelson Mandela Metro office or at your local municipality.
What documents do I need for a housing subsidy?
ID documents for you and your spouse, your children’s birth certificates and proof of income such as a salary slip.
Can I check my housing subsidy status by SMS?
You can SMS your query to 43619. The customer care team says it replies within 72 hours.
Sources
- Eastern Cape Department of Human Settlements, Contact us, ecdhs.gov.za/index.php/contact-us/, read 27 September 2026
- Eastern Cape Department of Human Settlements, Subsidies, ecdhs.gov.za/index.php/subsidies/, read 27 September 2026