Boxer customer care is on 08600 26937, which spells 08600 BOXER, and email goes to [email protected]. Kaalfontein is one of the chain’s Gauteng stores.
ContactDetails.co.za is an independent directory and is not Boxer.
The care line closes on Saturday afternoon and all Sunday
This catches people out, because the stores trade when the head office line does not. Customer care runs Monday to Friday 08:00 to 17:00, Saturday 08:00 to 13:00, and is closed on Sunday.
Weekend grocery problems therefore have a narrow window. A Saturday afternoon or Sunday complaint has to wait, or be raised in store, or be sent by email so it is queued for Monday with a timestamp.
It is worth knowing this differs by chain. Some grocery care lines run seven days a week; this one does not.
Verified contact details
Read on Boxer’s own contact page on 25 August 2026.
| What it is for | Contact |
|---|---|
| Customer care | 08600 26937, dialled as 08600 BOXER |
| [email protected] | |
| Hours | Mon to Fri 08:00 to 17:00; Sat 08:00 to 13:00; Sun closed |
| If unresolved | Consumer Goods and Services Ombud, 0860 000 272 |
| CGSO email | [email protected] |
No individual store number is published on an official source, so we do not print one for the Kaalfontein branch.
A limited range is the business model, not a stock problem
Boxer runs a discount format built on a deliberately narrow range: fewer brands, larger pack sizes, lower prices. An item being unavailable is often a range decision rather than a stockout, which is worth knowing before you complain about it.
- Ask whether an item is ranged at that store rather than assuming it will return. Range varies between branches.
- Advertised specials are the exception: if a product is in a current leaflet and the store has none, that is worth raising, and ask about a raincheck.
- You may not be charged more than the displayed price. Photograph the shelf label if the till disagrees.
- Keep the till slip, which identifies store, date and till for any follow up.
Related contact pages
Frequently asked questions
What is Boxer’s customer care number?
08600 26937, which is 08600 BOXER on a keypad, with email to [email protected].
Is the line open on Sunday?
No. It closes at 13:00 on Saturday and is shut on Sunday. Email instead so your complaint is timestamped.
Why does the store not stock a brand I want?
Boxer runs a deliberately narrow discount range. It is usually a range decision rather than a stock shortage.
Details were read on Boxer’s own website on 25 August 2026. Where a detail has changed, the company is the authority.