SPAR publishes a national customer care line, a head office number and a separate number for each of its six distribution centres. Which one you need depends on whether your query is about a store, the group, or supply into a region.
Official contact channels
- SPAR Customer Care: 0860 313 141
- SPAR Head Office: 031 719 1900
- Head office address: 22 Chancery Lane, Pinetown, 3610
Customer care is the route for anything to do with a shopping experience, a product or a store. The head office number reaches the group in Pinetown and is not a customer service line.
What this organisation provides
SPAR in South Africa operates as a wholesaler supplying independently owned stores rather than as a chain of company-owned supermarkets. Individual SPAR, SUPERSPAR, KWIKSPAR, TOPS and Build it stores are run by their own owners under licence.
That structure has a direct effect on complaints. A dispute about pricing, staff conduct or a refund at a particular store is in the first instance a matter for that store’s owner or manager, because the group does not run the store’s day-to-day operations. Customer care can log it and route it, but resolution usually comes from the store.
It also explains why SPAR publishes distribution centre numbers. Each centre supplies the stores in its region, so supplier, delivery and trading queries are regional rather than national matters.
Address and operating information
- Eastern Cape: 041 404 5000
- KwaZulu-Natal: 031 508 5000
- Lowveld: 013 753 6800
- North Rand: 011 203 5300
- South Rand: 011 821 4000
- Western Cape: 021 690 0000
The distribution centre numbers are also the practical route for suppliers and prospective suppliers, who deal with the regional centre rather than with head office. A supplier approach made to customer care will generally be redirected there anyway.
SPAR does not publish contact centre operating hours or a general email address on its contact page; it uses a web form for written contact instead. Store trading hours are set by individual store owners and are not published centrally.
Support and escalation routes
SPAR head office is at 22 Chancery Lane in Pinetown, KwaZulu-Natal, which is the group’s registered base rather than a walk-in customer service point. Posting a complaint there is slower than the customer care line and generally routes back to the same team.
For a store-level problem, raise it with the store manager first and note the store name and the date — SPAR’s customer care team will ask for both, since it has to identify which independently owned business the complaint concerns.
If a matter is not resolved, escalate through customer care on 0860 313 141 and ask for a reference. Consumer complaints that cannot be settled with the retailer fall under the National Consumer Commission in South Africa, and the Consumer Goods and Services Ombud handles disputes in the retail sector specifically.
Sources
Contact details on this page were checked against SPAR’s own contact page, spar.co.za/Contact-Us, on 30 August 2026. Routes SPAR does not publish are not listed here.