Aloan publishes separate email addresses for customer service, debt review and complaints, along with one telephone number and its operating hours. The separation of the three mailboxes is deliberate and worth using.
Official contact channels
- Phone: 087 133 1409
- Customer service: [email protected]
- Debt review: [email protected]
- Complaints: [email protected]
- Hours: Monday to Friday 08:00 – 17:00, Saturday 08:30 – 12:30
A dedicated debt review address is a meaningful signal. Debt review is a formal legal process under the National Credit Act, and correspondence about it is handled differently from an ordinary account query — sending it to customer service generally means it is forwarded.
What this organisation provides
A single phone line and three mailboxes is a small published contact set, so expect email to be the more reliable channel and keep the thread rather than switching between routes.
Aloan is a short-term credit provider operating in South Africa, trading under Alpha Fintech. Its lending is regulated under the National Credit Act, which sets affordability assessment requirements and caps on the cost of credit.
Because it is short-term lending, collections are typically by debit order on a fixed due date. Aloan notes that where a request is made too close to the due date, the collection has already been arranged with the bank and will proceed — which is the single most common source of contact with a short-term lender.
That timing point is the practical takeaway: a change to a collection has to be requested well before the due date, not on it.
Address and operating information
Aloan publishes Saturday morning hours, which is unusual for a small lender and useful if a due date falls at a weekend.
Have your identity number and loan or reference number ready. If the query concerns a debit order, have the bank account details the collection runs against and the date the payment is due.
Aloan trades under Alpha Fintech (Pty) Ltd, which is the registered entity that appears in agreements and in any formal complaint.
If you are in financial difficulty, raising it before a payment fails materially widens what can be arranged. Once a payment has failed, the account moves into a collections process with fewer options.
Support and escalation routes
Short-term credit is expensive by design, and the cost is capped rather than negotiable. If the concern is affordability rather than a service failure, the debt review address is the more productive route than complaints.
Use the complaints mailbox rather than customer service once a matter has already failed to resolve, and ask for a reference number. Keep the email trail — with a lender publishing three mailboxes and one phone line, written correspondence is the more reliable record.
If an internal complaint is not resolved, credit agreements fall under the National Credit Regulator, reachable on 0860 627 627 or at [email protected]. Where you are over-indebted, debt counselling is a formal route available under the National Credit Act.
Sources
Contact details on this page were checked against Aloan’s own contact page, aloan.co.za, on 30 August 2026. Routes Aloan does not publish are not listed here.