Fidelity Services Group publishes a main contact number, a 24/7 support centre for crime tip-offs and escalations, and several function-specific email addresses. The 24/7 line is the one that matters in an emergency.
Official contact channels
- Main contact: 086 12 12 999
- Crime tip-offs, escalation and support, 24/7: SMS, WhatsApp or CallMe on 083 939 0300
- Tip-offs telephone: 0860 649 291
- Tip-offs and intelligence reports: [email protected]
- Tenders: [email protected]
- Legal and litigation: [email protected]
- Internal communications: [email protected]
Fidelity describes its support centre as operating 24 hours a day, 365 days a year, for reporting incidents, emergencies, suspicious persons and vehicles, tip-offs, licence plate recognition checks and the loading of vehicles of interest.
The SMS, WhatsApp and CallMe number is deliberately a mobile line, which matters if you need to report something discreetly rather than by making a call.
What this organisation provides
The published mobile number for SMS, WhatsApp and CallMe is worth storing separately from the main line. A CallMe request costs the sender nothing, which matters when reporting something from a phone with no airtime.
Fidelity Services Group is one of the largest private security businesses in South Africa, providing armed response, guarding, monitoring, cash solutions and related services to homes and businesses. Fidelity ADT operates within the group, and its armed response numbers are published separately by region.
The group structure explains why a Fidelity contact address may reach a different part of the business than expected. Fidelity ADT alarm response, Fidelity cash services and group-level functions such as tenders and legal are separate operations sharing a corporate identity.
For a residential alarm or armed response matter specifically, the Fidelity ADT regional numbers are the faster route than the group’s general line.
Address and operating information
Fidelity does not publish a single public walk-in address or office hours for administrative queries on its contact page. It publishes a branch locator instead, because service delivery is local — the branch covering your suburb handles installations, technicians and contracts.
The support centre is the exception, published as continuously available rather than tied to office hours.
Support and escalation routes
Fidelity publishes several function-specific mailboxes rather than one general address. Sending a tender enquiry, a legal matter or an intelligence report to the wrong one delays it, since these are handled by entirely separate teams within the group.
For an emergency or an incident in progress, use the 24/7 support centre rather than email. For contractual, billing or technical matters, use the regional customer care route and ask for a reference number.
Keep your contact details current with the company. Alarm activations are verified by calling the numbers on file, and out-of-date details are a frequent cause of a delayed or cancelled response.
Private security in South Africa is regulated by the Private Security Industry Regulatory Authority, which registers providers and handles complaints about the conduct of registered security businesses. Contractual and billing disputes fall under general consumer protection through the National Consumer Commission.
Sources
Contact details on this page were checked against the Fidelity Services Group contact page, fidelity-services.com/contact-us, on 30 August 2026. Routes Fidelity does not publish are not listed here.