bp Southern Africa publishes a 24/7 helpdesk number for comments and complaints about its service stations, along with function-specific mailboxes and both a physical and a postal address.
Official contact channels
- Helpdesk, available 24/7: 0860 222 166
- Customer support email: [email protected]
- Physical address: bp Southern Africa (Pty) Ltd, 199 Oxford Road, Oxford Parks, Dunkeld, 2196
- Postal address: PO Box 1554, Johannesburg, 2000
- Media enquiries: +27 87 357 9365
- Procurement: [email protected]
- New site openings: [email protected]
- Accounts payable: [email protected]
- Back office and promotions: [email protected]
bp states that the helpdesk number is the route for comments or complaints about its service stations and retail outlets in South Africa, and that it is available 24 hours a day. That is unusual for a fuel retailer and makes it the correct number for a forecourt problem at any hour.
bp also publishes a named individual as its media contact on its own site. This page gives the published media telephone number rather than reproducing a personal mailbox, since individual addresses change with staff moves — check bp’s own contact page for the current name.
What this organisation provides
bp Southern Africa supplies fuels, lubricants and energy products, and operates a network of service stations across the country. Many forecourts are run by independent franchisees under the bp brand rather than directly by the company.
That franchising model is the key to knowing who can help. Day-to-day service, pricing at the pump, staff conduct and the shop are matters for the site operator in the first instance, while brand standards, fuel quality and franchise matters sit with bp Southern Africa.
The separate mailboxes for procurement, new site openings, accounts payable and back office reflect a business whose contacts are largely commercial — suppliers, franchisees and prospective site developers rather than motorists.
Address and operating information
The head office is at 199 Oxford Road in Oxford Parks, Dunkeld, Johannesburg, with a separate postal address in Johannesburg 2000. It is a corporate office rather than a customer walk-in point.
Service station trading hours vary by site, and many operate 24 hours. bp publishes a station locator for finding your nearest forecourt and its facilities.
Support and escalation routes
For a complaint about a specific station, note the station name or location, the date and time, and the pump or till slip number. bp will need to identify the site, and many are independently operated, so the slip is what ties the complaint to the right business.
Keep the receipt for any fuel quality complaint. Fuel quality claims are investigated against the batch supplied to that site, and the transaction record is what establishes when you filled up.
The Department of Mineral Resources and Energy regulates the petroleum sector in South Africa and licenses fuel retailers, and is the escalation route where a fuel or licensing matter is not resolved. General consumer complaints fall to the National Consumer Commission.
Sources
Contact details on this page were checked against bp Southern Africa’s own contact page, bp.com/en_za/south-africa, on 30 August 2026. Routes bp does not publish are not listed here.