Engen garages are run by independent dealers, so an individual filling station has no number published by Engen. What Engen does publish is a national customer service line, an ethics line and the switchboards of its regional offices — and those are what a complaint about a garage actually goes to.
Engen contact details
- Customer service: 086 003 6436
- General enquiries: [email protected]
- Head office switchboard: 021 403 4911
- Ethics line, for fraud or misconduct: 0800 11 12 12
- Media: 021 403 4312
Use the customer service number for anything that happened at a garage: fuel quality, a card charged twice, a forecourt attendant, a damaged vehicle, a shop or Quickshop complaint. Quote the garage name, the town, the date and the time — Engen has to identify which dealer it was before it can do anything.
Engen offices
- Cape Town, head office: corner Riebeeck and Long Street, Cape Town. PO Box 35, Cape Town 8000. Telephone 021 403 4911.
- Johannesburg: Sandown Mews East, 88 Stella, Sandton. PO Box 1043, Johannesburg 2000. Telephone 011 480 6111.
- Durban: 171/172 Rodger Sishi Road, Atholl Heights, Westville North. PO Box 136, Durban 4000. Telephone 031 250 2911.
- Bloemfontein: 169A Nelson Mandela Drive, Westdene. PO Box 414, Bloemfontein 9300.
- Port Elizabeth: 4th Floor, Fairview House, Ring Road, Green Acres. PO Box 27694, Green Acres, Port Elizabeth 6057.
- Durban Marine Terminal, the refinery: 465 Tara Road, Wentworth 4052. PO Box 956, Durban 4000.
Bloemfontein, Port Elizabeth and the refinery all route their published contact number back to the Cape Town switchboard on 021 403 4911. Only Johannesburg and Durban answer on their own lines.
Outside South Africa
- Lesotho: 4 Motsoene Road, Industrial Area, Maseru 100. Telephone +266 223 147 09.
- Eswatini: King Sobuza II Avenue, Matsapha Industrial Site. PO Box 1727, Matsapha. Telephone +268 518 4844.
- Both countries use the whistleblowing.co.za service rather than the South African ethics line.
Finding a garage, and one thing to watch
Engen runs a locator on engen.co.za that returns the nearest station rather than a directory of numbers, and the Engen 1app covers rewards and payments. Because stations are dealer-owned, a “head office” number circulating for a particular garage on a listing site is usually the dealer’s own line and is not something Engen has published. If you are chasing a fuel-card or account query rather than a forecourt complaint, that belongs to Engen Fleet under Business Solutions, not to the customer service line.