B3 trades as Batho Batsho Bakopane and runs both funeral services and insurance broking from a head office in Benoni. It publishes one support line, one mailbox and a long list of branch addresses, and the branches carry no numbers of their own. That is the thing to know before you start hunting: there is no branch line to find, and the single line below is the route to all of them.
Official contact channels
- Support and emergency line: 082 809 4018
- General enquiries: [email protected]
- Head office: 1 Main Reef Road, Benoni, 1501
The company presents that number as the line to call in an emergency, for a claim and for the next steps that follow a death, and it is the same number declared as the business phone in the site own configuration. It is a mobile number, which is normal for a funeral business that has to answer at any hour, and it is a company line rather than an individual one.
Anything else that looks like a contact detail in the source of the contact page is not one. The addresses ending in wixpress.com and sentry.io that appear there belong to the error-monitoring system behind the website, and the long digit strings beside them are component identifiers. Neither reaches the company.
What this organisation provides
B3 operates on both sides of the same event: it sells the cover and it conducts the funeral. The insurance side trades as B3 Insurance Brokers, and the funeral side handles the service itself. The company describes itself as guided by the philosophy of Ubuntu and states its aim as becoming the market leader in financial and funeral services across Southern Africa.
That combination is worth understanding when something goes wrong, because the two halves answer to different rules. A dispute about the funeral service itself is a service complaint against the funeral business. A dispute about whether a policy pays out, or how much, is an insurance matter, and it is governed by the policy wording and by financial services regulation rather than by the funeral arrangements. The same phone number reaches both, so say at the outset which one you are calling about.
The company publishes a value system it calls I-CARE, standing for integrity, compassion, accountability, respect and excellence, along with a careers section and a gallery. None of that is a contact route, but the careers section is the correct place for job enquiries rather than the support line, which exists for families who need it.
Address and operating information
Head office is at 1 Main Reef Road, Benoni, 1501. The branch network reaches across six provinces, and the published addresses include:
- Soweto: Bara, at Shop 16, 8650 Chris Hani and Kokwana Street, Diepkloof; Tladi, at 1881 Legwale Street; and Protea Glen, at 133 Aspen Crescent
- Tshwane: Atteridgeville, at 4361 Malebye Street; and Mabopane, at 429 Block E
- Vaal: 30 Edward Street
- Mpumalanga: Nelspruit, at 40 Marloth Street, Mbombela; Ermelo, at 21 Grobler Street; Bushbuckridge, on Graskop Main Road, College View; and Witbank, at No. 9 corner Voortrekker and Van Riebeek Streets
- North West: Rustenburg, at 24 Von Wielligh
- Free State: Bloemfontein, at Shop 58A Arcade Chambers, 19 Pat Mullen Street
- Limpopo: Polokwane, at 11928 Paul Kruger and Jorissen; Groblersdal, at 7 Nywerheid Street; Burgersfort, at the corner of Eddie Sedibe and Marlottie; and Magnet Heights
No trading hours are published for head office or for any branch, and no branch has its own telephone number or mailbox. Call ahead on the support line before travelling to one of these addresses, particularly outside normal working hours, because there is no published way to confirm that a specific branch is open.
Support and escalation routes
Start with the support line for anything urgent and with the mailbox for anything that needs a record. Because there is a single line for the whole network, keep a note of the date, the time and the name of whoever you spoke to, since there is no branch reference number to fall back on.
Where the dispute concerns a funeral policy rather than the funeral service, the insurance side of the business is a financial services matter. Insurers and brokers in South Africa are regulated by the Financial Sector Conduct Authority, and a complaint about a policy or a claim that the company has not resolved can be taken to the National Financial Ombud Scheme South Africa on share call 0860 800 900 or at [email protected]. Ask B3 for the name of the underwriting insurer and the policy number first, because the ombud will need both, and the broker is not always the insurer.
Where the complaint is about the funeral service itself rather than a policy, it falls under consumer protection instead, and the National Consumer Commission at [email protected] is the external route once the company has given its final answer.
Sources
- b3insurance.co.za homepage, for the support line, the enquiries mailbox and the description of the business
- b3insurance.co.za contact page, for the head office and every branch address listed above
- b3insurance.co.za services and about pages, for the split between the broking and funeral sides
All contact details on this page were read from the company own website and verified on 2 September 2026.