Multotec runs eight South African branches and they sit where the mining does, so the useful move is to call the branch nearest the operation rather than head office. Its published mailbox is a marketing address, which means a technical or supply query is better placed by phone to a branch.
Official contact channels
- Kempton Park, head office: 011 923 6000, 28 Forge Road, Spartan, with post to PO Box 224, Kempton Park, 1620
- Pretoria: 012 565 8500, 398 Bolter Avenue, Pretoria North
- Cape Town: 021 556 5336, 7 Bellray Business Park, 5 Ampere Street, Stikland Industrial
- Rustenburg: 087 405 1330, corner van Belkum and Wolmarans Streets, East End
- Richards Bay: 035 797 4791, 31 Kabelring, Alton
- Kathu: 053 723 1869, 31 Kalk Street
- Middelburg: 013 246 1662, 3 Mboni Street, Industria
- Secunda: 017 631 4251, 3 Bunsen Street
- Email: [email protected]
What this organisation provides
Multotec supplies mineral processing equipment and consumables, including screening media, and it operates across Africa with separate country operations in Botswana, Ghana, Mozambique, Namibia, Tanzania, Burkina Faso, Guinea and Mauritania alongside South Africa. Its enquiry form asks for your requirements, company and country and allows document uploads, which suits sending a specification or a drawing with the first message rather than describing it over the phone.
Address and operating information
The branch network follows the mining regions rather than population centres, which is why the list looks unusual for a national company: Rustenburg sits in the platinum belt, Kathu in the Northern Cape iron ore area, Middelburg and Secunda in the Mpumalanga coal fields, and Richards Bay at the heavy minerals and export terminal. Note that the Rustenburg number is an 087 number rather than a geographic one, so it is not tied to a dialling area. No trading hours are published for the branches.
Support and escalation routes
The only email address published for general use is a marketing mailbox, and the rest of the addresses appearing on the site belong to named individuals at Multotec and at an external agency, which are personal work contacts rather than service lines and are not reproduced here. For a technical, supply or account matter, phone the nearest branch and ask for the relevant department. Because this is business to business supply, a dispute is usually governed by the contract and the purchase order rather than by consumer law, and note that transactions above the Consumer Protection Act thresholds fall outside that Act. For a health and safety concern on a mine site, the mine health and safety inspectorate of the Department of Mineral Resources and Energy is the regulator, and an employment matter goes to the CCMA.
Sources
- Multotec South Africa location page listing all eight branch telephone numbers and addresses: multotec.com/en/location/africa/multotec-south-africa
- Multotec group and African location pages: multotec.com