Boost Loans Contact Details

Boost Loans is the trading name of Boost Financial Services (Pty) Ltd, a registered credit provider operating from three branches in Mpumalanga and Gauteng. It publishes one telephone number for the whole business and splits written contact by what the query is about.

Official contact channels

There is a single 013 landline for all three branches, which is a Mpumalanga dialling code even if you are dealing with the Johannesburg office. Send a query about an existing repayment to the collections address rather than the applications one, because the two are handled by different desks.

What this organisation provides

Boost Financial Services is a registered credit provider under NCR registration number NCRCP13607, which means it lends its own money rather than passing an application to a panel of other lenders. Applications are made online through the website or at one of the three branches. Because it is registered, it is bound by the National Credit Act, so it must run an affordability assessment before granting credit and must give you a pre-agreement quotation setting out the interest rate, the initiation fee, the monthly service fee and the total cost of credit before you sign.

Address and operating information

Note that the Witbank branch address uses eMalahleni, which is the official name for Witbank, so both names refer to the same town. No branch trading hours are published on the website, so confirm by phone before travelling to a branch.

Support and escalation routes

Raise a complaint with the branch first, then in writing to the applications or collections address depending on the subject. If it is unresolved, a dispute with a credit provider goes to the National Financial Ombud Scheme South Africa on 0860 800 900, which took over the work of the former Credit Ombud. Complaints about reckless lending, about the registration itself, or about conduct under the National Credit Act go to the National Credit Regulator on 0860 627 627. Quote the NCRCP13607 registration number when you complain, and be aware that if a lender is not NCR registered the Act gives you far stronger remedies, which is why checking the number is worth doing.

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