Rosebank College is a brand of The Independent Institute of Education. Fee accounts, statements and payment arrangements are handled centrally rather than at each campus, so a finance query goes to the national student account line, not to the campus reception. These are the numbers the college publishes on its own contact page.
Rosebank College finance contacts
- Student account queries: 087 109 1828
- Customer services: 087 703 6461
- WhatsApp: 087 240 6457
- General telephone: 086 1253 276
- Email: [email protected]
- Ethics hotline: [email protected]
What to have ready
The student account line will ask for your student number before it will discuss a balance, so have it and your identity number in front of you. If you are a parent or sponsor rather than the student, expect to be told that the account can only be discussed with the registered student unless they have given written authority; arranging that first saves a second call.
Never take banking details from a third-party site
Searching for Rosebank College fees turns up a long list of unofficial sites publishing what they claim are the college banking details. Those pages are exactly how payment redirection fraud works: an account number is altered by one digit, the student pays, and the money is gone with no recourse. Get payment instructions only from a logged-in student portal, an invoice the college itself issued, or the payment page on rosebankcollege.co.za. If any detail differs from what you were sent, phone 087 109 1828 and confirm before paying. No reputable institution changes its bank account by email, SMS or WhatsApp.
Campuses
Each campus has its own page on the college site with its address and campus contacts. Academic and registration questions belong with the campus; money questions belong with the numbers above.
- Braamfontein and Pretoria CBD
- Bloemfontein and Polokwane
- Durban and Nelson Mandela Bay
- Cape Town and Mbombela
- RC Online, the online study offering, which has no campus counter
Complaints and escalation
- Raise a fee dispute with student accounts on 087 109 1828, then with customer services on 087 703 6461, and keep the reference number
- Report fraud, bribery or misconduct through the ethics hotline at [email protected] rather than the ordinary lines
- For an unresolved complaint against a registered private higher education institution, the Department of Higher Education and Training and the Council on Higher Education are the external routes