The Mansion Lodge is a guest lodge in Hartbeespoort, North West, marketing itself on mountain and dam views and a short drive to the restaurants and activities around the dam. It publishes one telephone number and a contact form, and nothing else: no email address and no street address appear on its site.
The Mansion Lodge contact details
- Telephone: 067 058 7349
- Enquiry form: the Contact Us page on mansionlodge.co.za
- WhatsApp: a WhatsApp button is offered on the site, which opens a chat to the same number
- Location: Hartbeespoort, North West
The 067 number is a mobile and it is the only number the lodge publishes. There is no landline and no reception switchboard, which is normal for a lodge of this size but does mean there is no second number to try if it goes unanswered. Use the enquiry form as the fallback.
Rooms
The lodge lists its rooms individually rather than by category, so quote the room name when you enquire. The named rooms are Pontiac, Lallament, Greystone, Michaux, a double en-suite and a honeymoon studio.
Booking without a published address
Because no street address is published, ask for the physical address and the gate or access instructions in writing when the booking is confirmed, along with the check-in and check-out times. Hartbeespoort properties are often on estates or behind a controlled gate, and arriving without the access detail after dark is the usual problem. Ask too whether the rate is per room or per person, and what the cancellation terms are, since a small lodge sets its own rather than following a platform standard.
Paying a deposit
- Confirm banking details by voice on 067 058 7349 before paying, and never off an emailed or messaged invoice alone
- A change of bank details communicated by message is the standard payment redirection fraud; treat it as fraudulent until confirmed by phone
- Keep the booking confirmation and the proof of payment together until you have checked out
If something goes wrong
- Raise it with the lodge on 067 058 7349 while you are still there, where it can still be put right
- If you booked through a travel platform, the platform mediates a refund, not the lodge
- For an unresolved consumer complaint, the National Consumer Commission handles complaints against suppliers